工单 #44664

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创建:2026-03-20T02:10:49Z | 更新:2026-03-23T08:10:06Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1045
物流单号:00794210305255474297
店铺:VC-新西兰
产品:V18吸尘器-澳规
金额:499.9 NZD
物流信息
物流状态:Delivered
最新日期:2025-07-07
更新天数:256天
状态摘要
Delivered | days_update=256 | DELIVERED
查看物流详细信息
Number:  00794210305255474297
Package status:  Delivered (8 Days)
Country:  CN -> NZ
VYANG 维央:
2025-07-07 12:44 DELIVERED
2025-07-07 09:12 WITH COURIER FOR DELIVERY
2025-07-04 12:56 PROCESSED AT LOCAL HUB
2025-07-04 11:50 IN TRANSIT TO LOCAL DEPOT
2025-07-04 11:49 CLEARED FOR IMPORT
2025-07-04 11:48 ARRIVED INTO DESTINATION COUNTRY FACILITY
2025-07-04 09:50 IMPORT CUSTOMS CLEARED
2025-07-04 09:40 CHRISTCHURCH COLLECTED FROM AIRPORT TERMINAL
2025-07-03 20:18 ARRIVED INTO DESTINATION COUNTRY
2025-07-03 19:15 TRACKING NUMBER ALLOCATED TO PARCEL
2025-07-03 18:53 CHRISTCHURCH ARRIVED AT DESTINATION AIRPORT
2025-07-02 19:15 HONG KONG UPLIFTED FROM TRANSSHIPMENT HUB
2025-07-01 11:36 EXPORT CUSTOMS CLEARED
2025-07-01 04:10 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2025-07-01 04:10 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2025-07-01 00:50 SHENZHEN PROCESSED AT ORIGIN HUB
2025-07-01 00:50 SHENZHEN PROCESSED AT ORIGIN HUB
2025-07-01 00:49 SHENZHEN RECEIVED SHIPMENT
2025-07-01 00:49 SHENZHEN RECEIVED SHIPMENT
2025-07-01 00:48 SHIPPING INFORMATION RECEIVED
2025-07-01 00:48 SHIPPING INFORMATION RECEIVED
2025-06-30 14:36 SHENZHEN Depart from facility to service provider
2025-06-29 16:45 SHENZHEN Shipment arrived
2025-06-29 14:10 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
嗨林,当然可以,追踪号码是 CC452042015NZ,希望你能拿回它。我也想知道,为什么我最初把这个追踪号码发邮件给 Valoclean 时从来没有收到任何回复?另外,我确实通知过他们它被海关扣留了!此致,Debbie
对话统计
总消息:4 条 | 客户:3 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-23T15:37:19.294633

类型判断结果

多重操作列表:
感谢您提供的寄回包裹号,我们已经联系仓库核实是否收到 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=256 | DELIVERED
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-23T08:10:05Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We have received the return tracking number you provided and have immediately contacted the warehouse to verify if it has been signed for. The warehouse is currently checking, and it usually takes 1-2 business days to confirm receipt. Once confirmed, we will update the status in the system as soon as possible and arrange the follow-up handling. Thank you for your cooperation, and we look forward to giving you a satisfactory result soon.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-07-07
停更天数:256
查看物流文本
Number:  00794210305255474297
Package status:  Delivered (8 Days)
Country:  CN -> NZ
VYANG 维央:
2025-07-07 12:44 DELIVERED
2025-07-07 09:12 WITH COURIER FOR DELIVERY
2025-07-04 12:56 PROCESSED AT LOCAL HUB
2025-07-04 11:50 IN TRANSIT TO LOCAL DEPOT
2025-07-04 11:49 CLEARED FOR IMPORT
2025-07-04 11:48 ARRIVED INTO DESTINATION COUNTRY FACILITY
2025-07-04 09:50 IMPORT CUSTOMS CLEARED
2025-07-04 09:40 CHRISTCHURCH COLLECTED FROM AIRPORT TERMINAL
2025-07-03 20:18 ARRIVED INTO DESTINATION COUNTRY
2025-07-03 19:15 TRACKING NUMBER ALLOCATED TO PARCEL
2025-07-03 18:53 CHRISTCHURCH ARRIVED AT DESTINATION AIRPORT
2025-07-02 19:15 HONG KONG UPLIFTED FROM TRANSSHIPMENT HUB
2025-07-01 11:36 EXPORT CUSTOMS CLEARED
2025-07-01 04:10 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2025-07-01 04:10 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2025-07-01 00:50 SHENZHEN PROCESSED AT ORIGIN HUB
2025-07-01 00:50 SHENZHEN PROCESSED AT ORIGIN HUB
2025-07-01 00:49 SHENZHEN RECEIVED SHIPMENT
2025-07-01 00:49 SHENZHEN RECEIVED SHIPMENT
2025-07-01 00:48 SHIPPING INFORMATION RECEIVED
2025-07-01 00:48 SHIPPING INFORMATION RECEIVED
2025-06-30 14:36 SHENZHEN Depart from facility to service provider
2025-06-29 16:45 SHENZHEN Shipment arrived
2025-06-29 14:10 Parcel information received
======================================
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