Case #1590

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1107

物流单号：CP947000008IE

店铺：Luv-爱尔兰

产品：骨传导耳机-橙蓝色

金额：129.0 EUR

物流信息

物流状态：Delivered

最新日期：2026-01-29

更新天数：50天

状态摘要

Delivered | days_update=50 | Delivered Your item has been delivered

查看物流详细信息

Number:  CP947000008IE
Package status:  Delivered (7 Days)
Country:  CN -> IE
VYANG 维央:
2026-01-29 17:39 Delivered Your item has been delivered
2026-01-29 15:20 Your item is out for delivery
2026-01-29 08:21 InTransit Your item is being sorted for delivery
2026-01-29 08:21 Your item is being sorted for delivery
2026-01-28 23:07 Your item is being sorted for delivery
2026-01-28 23:07 InTransit Your item is being sorted for delivery
2026-01-28 22:34 We have your item and will process it for delivery
2026-01-28 17:03 Custom clearance completed
2026-01-27 19:07 InTransit Parcel arrives at Airport, Parcel Arrival
2026-01-27 19:07 Parcel arrives at Airport Parcel Arrival
2026-01-26 05:52 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-01-26 05:52 Parcel is leaving Airport Parcel Leaving Port
2026-01-24 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-01-24 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-01-24 15:20 InTransit Customs declaration completed
2026-01-24 15:20 Customs declaration completed
2026-01-24 02:49 We have received information about your incoming item from the sender
2026-01-24 02:49 InTransit We have received information about your incoming item from the sender
2026-01-24 01:45 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-01-23 22:05 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-01-23 22:05 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-01-23 15:27 DONGGUAN Depart from facility to service provider
2026-01-23 09:50 DONGGUAN Shipment arrived
2026-01-22 11:09 Parcel information received
2026-01-22 11:09 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

待确认退款金额 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=50 | Delivered Your item has been delivered

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-20T10:03:07Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Hi,
We are sorry to hear that you still want to cancel this order.  We confirm that we will refund 15% of your order amount, which is EUR 129.00*15%=EUR 19.35
Please confirm if this refund amount is correct. Once we receive your confirmation, we will process the refund immediately.

Best regards,
Lin

物流详情