工单 #45120

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创建:2026-03-20T09:00:24Z | 更新:2026-03-20T09:32:16Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1827
物流单号:DOFR9010076317397HD
店铺:Luv-法国
产品:骨传导耳机-杏色
金额:129.0 EUR
物流信息
物流状态:InTransit
最新日期:2026-03-19
更新天数:1天
状态摘要
InTransit | days_update=1 | InTransit Custom clearance completed
查看物流详细信息
Number:  DOFR9010076317397HD
Package status:  InTransit (7 Days)
Country:  CN -> FR
VYANG 维央:
2026-03-19 15:48 InTransit Custom clearance completed
2026-03-17 19:20 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-17 19:20 Parcel arrives at Airport Parcel Arrival
2026-03-17 19:20 Parcel arrives at Airport, Parcel Arrival
2026-03-16 07:48 Parcel is leaving Airport Parcel Leaving Port
2026-03-16 07:48 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-16 07:48 Parcel is leaving Airport, Parcel Leaving Port
2026-03-15 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-15 17:00 Customs declaration completed
2026-03-15 04:03 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-14 20:58 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-14 20:58 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-14 15:49 DONGGUAN Depart from facility to service provider
2026-03-14 11:32 DONGGUAN Shipment arrived
2026-03-12 11:08 Parcel information received
2026-03-12 11:08 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
您好,

我联系您是因为我尚未收到关于我的订单 [1827] 的任何更新。

请查收与此购买相关的附件文件。您能否告知我配送状态?

提前感谢您的回复。

此致,

尼古拉斯·索尼耶
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-20T17:01:19.936816

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=1 | InTransit Custom clearance completed
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-20T09:32:15Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (DOFR9010076317397HD). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-19
停更天数:1
查看物流文本
Number:  DOFR9010076317397HD
Package status:  InTransit (7 Days)
Country:  CN -> FR
VYANG 维央:
2026-03-19 15:48 InTransit Custom clearance completed
2026-03-17 19:20 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-17 19:20 Parcel arrives at Airport Parcel Arrival
2026-03-17 19:20 Parcel arrives at Airport, Parcel Arrival
2026-03-16 07:48 Parcel is leaving Airport Parcel Leaving Port
2026-03-16 07:48 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-16 07:48 Parcel is leaving Airport, Parcel Leaving Port
2026-03-15 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-15 17:00 Customs declaration completed
2026-03-15 04:03 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-14 20:58 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-14 20:58 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-14 15:49 DONGGUAN Depart from facility to service provider
2026-03-14 11:32 DONGGUAN Shipment arrived
2026-03-12 11:08 Parcel information received
2026-03-12 11:08 Parcel Data Received
======================================
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