工单 #45116

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创建:2026-03-20T09:00:24Z | 更新:2026-03-20T09:32:18Z

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客户邮箱
运单号(可手动覆盖)
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订单字段

姓名:晓琳
订单号:#3366
物流单号:IT965647601GB
店铺:M-英国
产品:除湿机-英规
金额:232.9 GBP
物流信息
物流状态:Delivered
最新日期:2026-02-13
更新天数:35天
状态摘要
Delivered | days_update=35 | Delivered Delivered
查看物流详细信息
Number:  IT965647601GB
Package status:  Delivered (10 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-13 16:09 Delivered Delivered
2026-02-13 15:40 Out for Delivery
2026-02-12 21:12 Shipment Received in Depot
2026-02-12 21:12 InTransit Shipment Received in Depot
2026-02-12 14:02 Shipment Data Processed
2026-02-12 14:02 InTransit Shipment Data Processed
2026-02-11 15:44 Shipment Received in Depot
2026-02-11 15:44 InTransit Shipment Received in Depot
2026-02-11 04:01 Custom clearance completed
2026-02-11 04:01 InTransit Custom clearance completed
2026-02-10 13:00 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-10 13:00 Parcel arrives at Airport, Parcel Arrival
2026-02-10 13:00 Parcel arrives at Airport Parcel Arrival
2026-02-08 17:49 Parcel is leaving Airport, Parcel Leaving Port
2026-02-08 17:49 Parcel is leaving Airport Parcel Leaving Port
2026-02-08 17:49 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-06 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-06 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-06 17:00 InTransit Customs declaration completed
2026-02-06 17:00 Customs declaration completed
2026-02-06 01:32 Shipment Announced
2026-02-06 01:32 InTransit Shipment Announced
2026-02-05 22:58 Shipment Announced
2026-02-05 22:58 Departed Hub
2026-02-05 22:15 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-05 22:15 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-05 11:26 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-05 11:26 Shenzhen InTransit, Parcel processed at Shenzhen Sorting Centre.
2026-02-04 19:59 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-04 19:09 DONGGUAN Depart from facility to service provider
2026-02-03 16:58 DONGGUAN Shipment arrived
2026-02-02 10:36 Parcel information received
2026-02-02 10:36 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
嗨,

我在一个多月前给你发过关于退款的邮件,但没有收到你的任何回复。

我现在已经提出了争议/索赔。

我附上了之前的邮件。

你希望什么时候以及如何收回我向你订购的商品。

希望尽快收到你的回复,

米卡
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-20T17:01:21.790823

类型判断结果

多重操作列表:
告知顾客我们无法提供预付退货标签,或安排快递上门取件服务,因为您申请拒付,款项已经退回给您,请您自行寄回产品 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=35 | Delivered Delivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-20T09:32:16Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thank you for your reply.

Regarding the return, we need to explain that since you have initiated a chargeback request and the payment has already been refunded to you, the transaction is now complete. We are currently unable to process any prepaid return labels or arrange for pickup service.

In this situation, we request that you return the product. Please contact your local logistics provider to arrange for its return. After returning the product, please be sure to provide us with a valid tracking number so that we can complete the verification and filing process.

Thank you for your cooperation and understanding.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-02-13
停更天数:35
查看物流文本
Number:  IT965647601GB
Package status:  Delivered (10 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-13 16:09 Delivered Delivered
2026-02-13 15:40 Out for Delivery
2026-02-12 21:12 Shipment Received in Depot
2026-02-12 21:12 InTransit Shipment Received in Depot
2026-02-12 14:02 Shipment Data Processed
2026-02-12 14:02 InTransit Shipment Data Processed
2026-02-11 15:44 Shipment Received in Depot
2026-02-11 15:44 InTransit Shipment Received in Depot
2026-02-11 04:01 Custom clearance completed
2026-02-11 04:01 InTransit Custom clearance completed
2026-02-10 13:00 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-10 13:00 Parcel arrives at Airport, Parcel Arrival
2026-02-10 13:00 Parcel arrives at Airport Parcel Arrival
2026-02-08 17:49 Parcel is leaving Airport, Parcel Leaving Port
2026-02-08 17:49 Parcel is leaving Airport Parcel Leaving Port
2026-02-08 17:49 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-06 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-06 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-06 17:00 InTransit Customs declaration completed
2026-02-06 17:00 Customs declaration completed
2026-02-06 01:32 Shipment Announced
2026-02-06 01:32 InTransit Shipment Announced
2026-02-05 22:58 Shipment Announced
2026-02-05 22:58 Departed Hub
2026-02-05 22:15 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-05 22:15 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-05 11:26 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-05 11:26 Shenzhen InTransit, Parcel processed at Shenzhen Sorting Centre.
2026-02-04 19:59 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-04 19:09 DONGGUAN Depart from facility to service provider
2026-02-03 16:58 DONGGUAN Shipment arrived
2026-02-02 10:36 Parcel information received
2026-02-02 10:36 Parcel Data Received
======================================
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