工单 #45113

返回工单列表
创建:2026-03-20T09:00:24Z | 更新:2026-03-20T09:32:18Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1231
物流单号:
店铺:Cal-美国
产品:白色电子相框-美规
金额:209.0 USD
物流信息
物流状态:无物流
状态摘要
订单无物流单号

AI历史分析结果

检测语言:en
最新客户消息翻译
我今天的订单 1231 的 Calthic 收据未显示使用密码注册的 10% 折扣。

请使用 Apple Pay 更正我的账单。

Marie Cardwell 订单 1231
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-20T17:01:23.277885

类型判断结果

多重操作列表:
折扣码售前 (提供专属折扣码)
分类: 售前咨询
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:订单无物流单号
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-20T09:32:17Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thank you for reaching out to us.
If you have not placed your order yet: Since we offer a wide variety of products. Please provide the link to the product you wish to purchase.After receiving the link, we will generate a unique discount code for you. Please let me know if you would like me to send it over.
If you have already placed an order: We want you to have the best experience with our products. Once you receive your package, please contact us again, and we will process a 10% partial refund of your order amount as a gesture of our appreciation for your support.
Please let me know which situation applies to you, and I will be happy to assist you further!
Best regards,

Best regards,
Lin