输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

I refer to your message. The product was reported as defective immediately after receipt. Under applicable consumer protection rules, the seller is responsible for return costs in case of defective goods. The fact that the payment has been refunded does not change this responsibility. I will not arrange or pay for return shipping. If you wish to have the item returned, you must provide a prepaid return label and a return address within the EU/EEA. The item will be kept available for return under these conditions. This matter is now considered closed from my side. Hanne Dyran 20. mars 2026 kl. 10:32 skrev SEKODA :  Dear Hdyran, Thank you for your reply. Regarding the return, we need to explain that since you have initiated a chargeback request and the payment has already been refunded to you, the transaction is now complete. We are currently unable to process any prepaid return labels or arrange for pickup service. In this situation, we request that you return the product. Please contact your local logistics provider to arrange for its return. After returning the product, please be sure to provide us with a valid tracking number so that we can complete the verification and filing process. Thank you for your cooperation and understanding. Best regards, Lin

保存

订单字段

AI历史分析结果

我已收到您的信息。

该产品在收到后立即被报告为有缺陷。根据适用的消费者保护法规，如果商品有缺陷，卖方需承担退货费用。

付款已退款的事实并不改变这一责任。

我不会安排或支付退货运费。如果您希望退回该商品，您必须提供一份预付退货标签和一个位于欧盟/欧洲经济区内的退货地址。

在这些条件下，商品将可供退回。

从我方来看，此事现已视为结案。

Hanne Dyran

2026年3月20日10:32，SEKODA写道：

亲爱的Hdyran，

感谢您的回复。

关于退货，我们需要说明，由于您已发起退款请求且付款已退回给您，交易现已完成。我们目前无法处理任何预付退货标签或安排取件服务。

在这种情况下，我们请求您退回该产品。请联系您当地的物流供应商安排退货。在退回产品后，请务必向我们提供有效的跟踪号码，以便我们完成验证和备案流程。

感谢您的合作与理解。

此致，
林

类型判断结果

发送状态

流水线状态

目标语种话术

Dear Hdyran,

Hello!

We have noticed that your order refund has been processed through the bank's chargeback procedure. However, logistics data shows that the package has been successfully delivered.

According to the principle of trade fairness, after you have received the refund, the ownership of the goods should be returned to the seller. We understand your concerns about shipping costs, but since this transaction has been forcibly closed by the bank, our current system permissions no longer allow for additional logistics reimbursement fees.

Suggested solution: You can return the product using the most economical shipping method (with a tracking number). This will not only help us reconcile accounts but also ensure that your credit record is documented.

We look forward to your understanding and support.

Best regards,
Lin

复制目标语种