Case #1611

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#3747

物流单号：4PX3002562906988CN

店铺：SM-美国

产品：CD播放机-白色

金额：149.0 USD

物流信息

物流状态：Delivered

最新日期：2026-03-21

更新天数：2天

状态摘要

Delivered | days_update=2 | Newbury Delivered, Door/Yard. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com

查看物流详细信息

Number:  4PX3002562906988CN
Package status:  Delivered (7 Days)
Country:  CN -> US
VYANG 维央:
2026-03-21 12:14 Newbury Delivered, Door/Yard. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com
2026-03-21 07:11 Newbury Out for Delivery
2026-03-21 07:06 Manchester Departed GOFO Delivery Station
2026-03-19 17:30 Newbury Delivery Exception, Business Closed. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com
2026-03-19 07:35 Newbury Out for Delivery
2026-03-19 07:30 Manchester Departed GOFO Delivery Station
2026-03-19 05:57 Manchester Arrived at GOFO Delivery Station
2026-03-18 10:51 Carteret Departed GOFO Regional Hub
2026-03-18 10:48 Carteret Loaded on Vehicle
2026-03-18 05:40 Carteret Arrived at GOFO Regional Hub
2026-03-17 19:00 In transitit'sprogressing through delivery network
2026-03-17 18:34 Clearance processing completed.
2026-03-17 09:33 Customs clearance agent received the shipment in destnation country.
2026-03-16 20:22 Arrival to the destination airport
2026-03-16 14:06 Departure from the original airport
2026-03-16 00:49 Hand over to airline.
2026-03-15 08:10 Nancheng Depart from facility to service provider.
2026-03-15 03:41 Nancheng Shipment arrived at facility and measured.
2026-03-15 03:37 Nancheng Shipment arrived at facility and measured.
2026-03-15 03:37 Nancheng Shipment picked up.
2026-03-14 20:46 DONGGUAN Depart from facility to service provider
2026-03-14 14:41 DONGGUAN Shipment arrived
2026-03-14 12:37 Shipping Label Created
2026-03-12 10:48 Parcel information received
2026-03-12 10:48 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

不满意退回 (索要问题信息/照片)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=2 | Newbury Delivered, Door/Yard. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-23T02:47:01Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Thank you for your feedback. To help resolve this issue, please provide:
1.Details about your concerns with the product
2.Photos of all items received
3.Photo of the tracking number
4.Photo of the SKU number (under barcode)
We'll work on a solution once we receive these details. Please note: Do not return the item until we provide the authorized return address.
Best regards,

Best regards,
Lin

物流详情