工单 #45715

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创建:2026-03-23T02:16:28Z | 更新:2026-03-23T02:47:02Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1153
物流单号:4PX3002549938780CN
店铺:TA-新西兰
产品:K30迷你GPS定位器-白色
金额:199.0 NZD
物流信息
物流状态:Delivered
最新日期:2026-03-18
更新天数:5天
状态摘要
Delivered | days_update=5 | AKLN COMPANY RUN (AKLN) Delivered
查看物流详细信息
Number:  4PX3002549938780CN
Package status:  Delivered (9 Days)
Country:  CN -> NZ
VYANG 维央:
2026-03-18 15:08 AKLN COMPANY RUN (AKLN) Delivered
2026-03-18 12:27 AKLN COMPANY RUN (AKLN) On courier vehicle for delivery
2026-03-17 12:38 WAK COMPANY RUN (WAK) MISS Potential Transit Delay
2026-03-15 13:13 Auckland Your parcel is in transit to delivery depot
2026-03-15 10:09 Airport (MKC) Picked up
2026-03-15 08:10 Handed over to final mile carrier.
2026-03-15 08:09 Customs cleared in NZ
2026-03-14 12:23 Customs Data processed– shipment on route to destination country
2026-03-14 12:23 Customs Data received – shipment on route to destination country
2026-03-13 13:56 Arrival to the destination airport
2026-03-12 21:49 Departure from the original airport
2026-03-12 03:00 Hand over to airline.
2026-03-11 08:11 Nancheng Depart from facility to service provider.
2026-03-11 04:15 Tracking number allocated & order ready
2026-03-10 23:21 Nancheng Shipment arrived at facility and measured.
2026-03-10 23:15 Nancheng Shipment arrived at facility and measured.
2026-03-10 23:15 Nancheng Shipment picked up.
2026-03-10 20:49 DONGGUAN Depart from facility to service provider
2026-03-10 14:55 DONGGUAN Shipment arrived
2026-03-07 13:09 Parcel information received
2026-03-07 13:09 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
你好

我刚收到我的订单并设置了追踪器,但在连接和与共享用户设置设备时一直遇到问题。

我把追踪器带到另一个地点,它们根本没有连接,我无法触发声音,并且追踪位置的更改没有在应用程序中更新。

这让我对你们的产品缺乏必要的信心,而我需要确保物品安全。

你能告诉我如何退货以获得全额退款吗?
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-23T10:16:39.818677

类型判断结果

多重操作列表:
产品不工作 (索取视频)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=5 | AKLN COMPANY RUN (AKLN) Delivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-23T02:47:01Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We're sorry to hear you're having trouble with your product. Could you please send us a video showing the issue? This will help us determine if it's a product defect or if we can help you with the setup.
We'll review your video and respond within 24 hours.
Important: Please don't return the item until we provide you with the correct return address. The address on the package is not for returns.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-18
停更天数:5
查看物流文本
Number:  4PX3002549938780CN
Package status:  Delivered (9 Days)
Country:  CN -> NZ
VYANG 维央:
2026-03-18 15:08 AKLN COMPANY RUN (AKLN) Delivered
2026-03-18 12:27 AKLN COMPANY RUN (AKLN) On courier vehicle for delivery
2026-03-17 12:38 WAK COMPANY RUN (WAK) MISS Potential Transit Delay
2026-03-15 13:13 Auckland Your parcel is in transit to delivery depot
2026-03-15 10:09 Airport (MKC) Picked up
2026-03-15 08:10 Handed over to final mile carrier.
2026-03-15 08:09 Customs cleared in NZ
2026-03-14 12:23 Customs Data processed– shipment on route to destination country
2026-03-14 12:23 Customs Data received – shipment on route to destination country
2026-03-13 13:56 Arrival to the destination airport
2026-03-12 21:49 Departure from the original airport
2026-03-12 03:00 Hand over to airline.
2026-03-11 08:11 Nancheng Depart from facility to service provider.
2026-03-11 04:15 Tracking number allocated & order ready
2026-03-10 23:21 Nancheng Shipment arrived at facility and measured.
2026-03-10 23:15 Nancheng Shipment arrived at facility and measured.
2026-03-10 23:15 Nancheng Shipment picked up.
2026-03-10 20:49 DONGGUAN Depart from facility to service provider
2026-03-10 14:55 DONGGUAN Shipment arrived
2026-03-07 13:09 Parcel information received
2026-03-07 13:09 Parcel information received
======================================
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