工单 #45709

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创建:2026-03-23T02:16:28Z | 更新:2026-03-23T02:47:07Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#4552
物流单号:UL002309449YP
店铺:Ele-加拿大
产品:黑色面罩
金额:299.0 CAD
物流信息
物流状态:Delivered
最新日期:2026-03-21
更新天数:2天
状态摘要
Delivered | days_update=2 | Laval QC Delivered
查看物流详细信息
Number:  UL002309449YP
Package status:  Delivered (7 Days)
Country:  CN -> CA
VYANG 维央:
2026-03-21 12:49 Laval QC Delivered
2026-03-21 09:23 Laval QC Out for delivery
2026-03-21 09:11 Montreal QC Your parcel has been assigned to a delivery driver
2026-03-20 07:49 Mississauga ON Parcel sent to local UniUni warehouse for delivery
2026-03-19 13:14 Mississauga ON Parcel received by UniUni
2026-03-19 12:10 Batch delivery to carrier
2026-03-19 09:06 Scanned arrived at FB Canada
2026-03-18 13:34 Pick up by local carrier at destination port
2026-03-18 13:34 International shipment release - Import
2026-03-18 12:15 Cleared Customs
2026-03-18 06:57 Port of destination - Arrival
2026-03-17 20:48 Port of departure - Departure
2026-03-16 00:37 Arrived at domestic terminal station
2026-03-15 19:16 International shipment release - Export
2026-03-15 19:16 Port of departure - Received by carrier
2026-03-15 14:37 Yanwen facility - Outbound
2026-03-15 06:35 Parcel data received
2026-03-15 06:35 Processing information input
2026-03-14 22:42 UNI DATA CENTER Shipping information received. Your parcel is on its way to UniUni for delivery to you
2026-03-14 15:57 DONGGUAN Depart from facility to service provider
2026-03-14 15:45 Yanwen Pickup Scan
2026-03-14 13:52 DONGGUAN Shipment arrived
2026-03-13 10:16 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
你好,

我想退回我买的口罩。那是作为礼物,而那个人已经有礼物了。

谢谢你,

斯蒂芬妮·内梅

用我的iPhone发送

开始转发消息:

发件人:
 秀丽隐杆线

日期:
 2026年3月13日 美国东部时间上午6:38:35

收件人:
 stephany_nehme01@hotmail.com

主题:
 
Eleganse4552 发货状态更新

回复:
 support@eleganse.co.uk



秀丽隐杆线

第4552号命令

Eleganse 订单 4552 - 发货更新

嗨
斯蒂芬妮·内梅
,

你的订单有最新进展。点击“查看订单详情”了解更多信息,或访问我们的商店查看您的订单。

检查
 订单详情

参观
 商店

更新顺序(1)

Eleganse LED 面罩

黑色LED面罩

× 1

此致,

秀丽隐杆线
 团队

有问题吗?

我们会尽一切努力让您的时光愉快。如果您有任何问题或反馈,请通过以下方式联系我们

support@eleganse.co.uk
.

这封邮件由

秀丽隐杆线
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-23T10:16:42.459527

类型判断结果

多重操作列表:
不满意退回 (索要问题信息/照片)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=2 | Laval QC Delivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-23T02:47:06Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thank you for your feedback. To help resolve this issue, please provide:
1.Details about your concerns with the product
2.Photos of all items received
3.Photo of the tracking number
4.Photo of the SKU number (under barcode)
We'll work on a solution once we receive these details. Please note: Do not return the item until we provide the authorized return address.
Best regards,

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-21
停更天数:2
查看物流文本
Number:  UL002309449YP
Package status:  Delivered (7 Days)
Country:  CN -> CA
VYANG 维央:
2026-03-21 12:49 Laval QC Delivered
2026-03-21 09:23 Laval QC Out for delivery
2026-03-21 09:11 Montreal QC Your parcel has been assigned to a delivery driver
2026-03-20 07:49 Mississauga ON Parcel sent to local UniUni warehouse for delivery
2026-03-19 13:14 Mississauga ON Parcel received by UniUni
2026-03-19 12:10 Batch delivery to carrier
2026-03-19 09:06 Scanned arrived at FB Canada
2026-03-18 13:34 Pick up by local carrier at destination port
2026-03-18 13:34 International shipment release - Import
2026-03-18 12:15 Cleared Customs
2026-03-18 06:57 Port of destination - Arrival
2026-03-17 20:48 Port of departure - Departure
2026-03-16 00:37 Arrived at domestic terminal station
2026-03-15 19:16 International shipment release - Export
2026-03-15 19:16 Port of departure - Received by carrier
2026-03-15 14:37 Yanwen facility - Outbound
2026-03-15 06:35 Parcel data received
2026-03-15 06:35 Processing information input
2026-03-14 22:42 UNI DATA CENTER Shipping information received. Your parcel is on its way to UniUni for delivery to you
2026-03-14 15:57 DONGGUAN Depart from facility to service provider
2026-03-14 15:45 Yanwen Pickup Scan
2026-03-14 13:52 DONGGUAN Shipment arrived
2026-03-13 10:16 Parcel information received
======================================
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