工单 #45706

返回工单列表
创建:2026-03-23T02:16:28Z | 更新:2026-03-23T02:47:10Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1360
物流单号:4PX3002587282760CN
店铺:Zen-美国
产品:粉色9号戒指
金额:149.0 USD
物流信息
物流状态:InTransit
最新日期:2026-03-22
更新天数:1天
状态摘要
InTransit | days_update=1 | DONGGUAN Depart from facility to service provider
查看物流详细信息
Number:  4PX3002587282760CN
Package status:  InTransit (1 Days)
Country:  CN -> US
VYANG 维央:
2026-03-22 17:41 DONGGUAN Depart from facility to service provider
2026-03-22 14:23 DONGGUAN Shipment arrived
2026-03-21 11:42 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我最近给您转发了一封关于这批货物的电子邮件。订单是一个粉色9号戒指,而不是图片中显示的银色。银色戒指是不可接受的。如果您发的是银色戒指,请提供退货信息,因为我将退回银色戒指。

此致,

贝蒂·马洛里
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-23T10:16:44.807002

类型判断结果

多重操作列表:
不满意退回 (索要问题信息/照片)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=1 | DONGGUAN Depart from facility to service provider
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-23T02:47:08Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thank you for your feedback. To help resolve this issue, please provide:
1.Details about your concerns with the product
2.Photos of all items received
3.Photo of the tracking number
4.Photo of the SKU number (under barcode)
We'll work on a solution once we receive these details. Please note: Do not return the item until we provide the authorized return address.
Best regards,

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-22
停更天数:1
查看物流文本
Number:  4PX3002587282760CN
Package status:  InTransit (1 Days)
Country:  CN -> US
VYANG 维央:
2026-03-22 17:41 DONGGUAN Depart from facility to service provider
2026-03-22 14:23 DONGGUAN Shipment arrived
2026-03-21 11:42 Parcel information received
======================================
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