工单 #45705

返回工单列表
创建:2026-03-23T02:16:29Z | 更新:2026-03-25T06:56:48Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#3224
物流单号:4PX3002570320523CN
店铺:Bee-美国
产品:金属探测仪-黄色
金额:169.0 USD
物流信息
物流状态:Delivered
最新日期:2026-03-21
更新天数:2天
状态摘要
Delivered | days_update=2 | Concord Delivered, Door/Yard. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com
查看物流详细信息
Number:  4PX3002570320523CN
Package status:  Delivered (5 Days)
Country:  CN -> US
VYANG 维央:
2026-03-21 09:21 Concord Delivered, Door/Yard. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com
2026-03-21 06:48 Concord Out for Delivery
2026-03-21 06:43 Manchester Departed GOFO Delivery Station
2026-03-21 05:57 Manchester Arrived at GOFO Delivery Station
2026-03-20 13:06 Manchester In Transit to Next Facility
2026-03-20 09:24 Carteret Departed GOFO Regional Hub
2026-03-20 09:14 Carteret Loaded on Vehicle
2026-03-20 04:53 Carteret Arrived at GOFO Regional Hub
2026-03-19 16:03 In transit it's progressing through Post network
2026-03-19 11:31 Customs clearance agent received the shipment in destnation country.
2026-03-19 00:25 Arrival to the destination airport
2026-03-18 19:11 Departure from the original airport
2026-03-18 12:10 Released from customs: customs cleared.
2026-03-18 01:05 Hand over to airline.
2026-03-17 05:41 Nancheng Depart from facility to service provider.
2026-03-17 01:33 Nancheng Shipment arrived at facility and measured.
2026-03-17 01:31 Nancheng Shipment arrived at facility and measured.
2026-03-17 01:31 Nancheng Shipment picked up.
2026-03-16 20:31 DONGGUAN Depart from facility to service provider
2026-03-16 20:11 DONGGUAN Shipment arrived
2026-03-16 10:31 Shipping Label Created
2026-03-15 12:23 Parcel information received
2026-03-15 12:23 Parcel information received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
客户服务,

你们的退货政策是我见过的最糟糕的,就像是在惩罚顾客退货一样。我拒绝支付商品寄给我时的初始运费。你们在网站上提供免费送货,但却要求我支付,这是虚假宣传和盗窃。其次,退回的商品是全新的,仍在包装盒内,从未使用过。你们收取15%的重新入库费是荒谬的,因为商品完全可以立即重新发货。

我将接受全额退款,并且我愿意支付退货到香港的运费。

我强烈建议你们在网站上明确披露退货政策,因为顾客应当获得诚信和透明的服务,人们不应仅仅因为想退货就被欺骗。

阿黛尔·萨莱尔诺
对话统计
总消息:5 条 | 客户:3 条 | 客服:2 条 | 下轮次:3
解析时间:2026-03-25T10:17:32.367555

类型判断结果

多重操作列表:
协商方案 B: 退10%保留 vs 自费退货
分类: 退货请求
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=2 | Concord Delivered, Door/Yard. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T06:56:45Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We're committed to resolving your concern and would like to offer two solutions:

1.We can refund 10% of your order amount while you keep the product.
2.You can return the item for a refund (shipping cost will be at your expense). Once we receive the undamaged product, we'll process your refund minus any applicable handling fees.

Important Note: Please don't send any returns until we provide the correct return address. The address on your package is not our returns facility - sending items there may result in loss.
Please let me know which option you prefer so I can assist you further.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-21
停更天数:2
查看物流文本
Number:  4PX3002570320523CN
Package status:  Delivered (5 Days)
Country:  CN -> US
VYANG 维央:
2026-03-21 09:21 Concord Delivered, Door/Yard. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com
2026-03-21 06:48 Concord Out for Delivery
2026-03-21 06:43 Manchester Departed GOFO Delivery Station
2026-03-21 05:57 Manchester Arrived at GOFO Delivery Station
2026-03-20 13:06 Manchester In Transit to Next Facility
2026-03-20 09:24 Carteret Departed GOFO Regional Hub
2026-03-20 09:14 Carteret Loaded on Vehicle
2026-03-20 04:53 Carteret Arrived at GOFO Regional Hub
2026-03-19 16:03 In transit it's progressing through Post network
2026-03-19 11:31 Customs clearance agent received the shipment in destnation country.
2026-03-19 00:25 Arrival to the destination airport
2026-03-18 19:11 Departure from the original airport
2026-03-18 12:10 Released from customs: customs cleared.
2026-03-18 01:05 Hand over to airline.
2026-03-17 05:41 Nancheng Depart from facility to service provider.
2026-03-17 01:33 Nancheng Shipment arrived at facility and measured.
2026-03-17 01:31 Nancheng Shipment arrived at facility and measured.
2026-03-17 01:31 Nancheng Shipment picked up.
2026-03-16 20:31 DONGGUAN Depart from facility to service provider
2026-03-16 20:11 DONGGUAN Shipment arrived
2026-03-16 10:31 Shipping Label Created
2026-03-15 12:23 Parcel information received
2026-03-15 12:23 Parcel information received
======================================
Powered by www.17track.net.