Case #1625

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#4535

物流单号：UK982235778YP

店铺：Ele-加拿大

产品：白色面罩+颈部套装

金额：459.0 CAD

物流信息

物流状态：Delivered

最新日期：2026-03-19

更新天数：4天

状态摘要

Delivered | days_update=4 | K1G1Z1, Ottawa, Ontario DELIVERED

查看物流详细信息

Number:  UK982235778YP
Package status:  Delivered (9 Days)
Country:  CN -> CA
VYANG 维央:
2026-03-19 14:40 K1G1Z1, Ottawa, Ontario DELIVERED
2026-03-19 11:20 Ottawa OUT FOR DELIVERY
2026-03-19 10:21 Ottawa OUTBOUND SCANNED
2026-03-18 21:10 ORDER SORTED
2026-03-18 20:10 Ottawa TASK ASSIGNED
2026-03-17 19:14 ARRIVE TRANSITHUB
2026-03-17 16:53 Batch delivery to carrier
2026-03-17 15:29 Scanned arrived at FB Canada
2026-03-17 08:32 Pick up by local carrier at destination port
2026-03-17 08:32 International shipment release - Import
2026-03-16 15:44 Port of destination - Arrival
2026-03-16 12:45 Cleared Customs
2026-03-16 02:47 Port of departure - Departure
2026-03-14 20:19 Arrived at domestic terminal station
2026-03-14 14:37 International shipment release - Export
2026-03-14 14:37 Port of departure - Received by carrier
2026-03-14 11:19 Yanwen facility - Outbound
2026-03-13 20:41 Processing information input
2026-03-12 15:09 Yanwen Pickup Scan
2026-03-12 15:05 DONGGUAN Depart from facility to service provider
2026-03-12 14:19 DONGGUAN Shipment arrived
2026-03-11 10:07 Parcel information received
2026-03-11 03:04 Waybill Generated
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

提供退货地址 (正式通知)

分类: 退货请求

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=4 | K1G1Z1, Ottawa, Ontario DELIVERED

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-25T06:56:44Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We are sorry to hear that you still want to return the product.
To proceed with the return, please review our return policy outlined below:
Return Conditions:
1.You are responsible for all shipping costs, including the initial delivery cost and the return shipping cost to Hong Kong.
2.A 15% handling fee will be deducted from your refund.
3.The return process takes approximately one month.
4.Return shipping costs are approximately 35. Please check with your local post office for exact rates.
5.You must provide tracking information.
6.The refund will be processed after we receive the item.
7.Please note: If the international package is held by customs and cannot be cleared, we will be unable to process any refund as we have not received the returned item.
Return Address:2nd Floor, Building G, Zhenghan Warehouse, No. 8, Pulong West Road, Tangxia Town, Dongguan City, Guangdong Province, China 
Postal code: 523730 
Recipient: Huang Haodi (VY0112) nPhone number: +86 13312988847
Phone number: +86 13312988847
Kindly Reminder:
1.Please put a note in the package with the order number #4535, so that we can issue a refund to you once receiving the returned package.
2.Please pack it properly to avoid damage during the transit, otherwise, we are not allowed to give you a full refund.
We hope this information is helpful. Please let us know if you have any further questions.

Best regards,
Lin

物流详情