工单 #45696

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创建:2026-03-23T02:16:29Z | 更新:2026-03-23T02:47:15Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
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生成和发送

订单字段

姓名:晓琳
订单号:#1122
物流单号:4PX3002570318513CN
店铺:Pil-美国
产品:运动手环-黑色
金额:109.0 USD
物流信息
物流状态:Delivered
最新日期:2026-03-19
更新天数:4天
状态摘要
Delivered | days_update=4 | San Fernando, CA 91340 Delivered. Position: Parcel Locker
查看物流详细信息
Number:  4PX3002570318513CN
Package status:  Delivered (3 Days)
Country:  CN -> US
VYANG 维央:
2026-03-19 16:29 San Fernando, CA 91340 Delivered. Position: Parcel Locker
2026-03-19 07:47 San Fernando, CA 91340 Out for Delivery
2026-03-19 05:35 Montebello, CA 90640 Dispatch to destination facility
2026-03-18 20:28 Montebello, CA 90640 Processing at Designated Facility
2026-03-18 17:00 In transit it's progressing through Post network
2026-03-18 12:20 Customs clearance agent received the shipment in destnation country.
2026-03-18 07:32 CN Shipment in transit
2026-03-18 06:50 Arrival to the destination airport
2026-03-18 05:35 Departure from the original airport
2026-03-17 23:59 Released from customs: customs cleared.
2026-03-17 21:41 Hand over to airline.
2026-03-17 07:32 Nancheng Depart from facility to service provider.
2026-03-17 01:46 Nancheng Shipment arrived at facility and measured.
2026-03-17 01:35 Nancheng Shipment arrived at facility and measured.
2026-03-17 01:35 Nancheng Shipment picked up.
2026-03-16 20:31 DONGGUAN Depart from facility to service provider
2026-03-16 19:17 DONGGUAN Shipment arrived
2026-03-16 10:35 Montebello, CA 90640 Shipping Label Created
2026-03-15 12:22 Parcel information received
2026-03-15 12:22 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我有一个关于我的订单的问题。它显示已送达,但不是显示给定的地址,而是显示已送达到一个包裹柜,却没有任何关于送达位置或取件码的信息。如果您能帮我一下,我将不胜感激。
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-23T10:16:49.888623

类型判断结果

多重操作列表:
已签收未收到 (协助开查)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=4 | San Fernando, CA 91340 Delivered. Position: Parcel Locker
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-23T02:47:14Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We've contacted both the shipping carrier and local post office to investigate your package's status. The inquiry process typically takes 3-5 business days. We'll update you as soon as we receive any information.
Please don't hesitate to reach out if you have any questions in the meantime.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-19
停更天数:4
查看物流文本
Number:  4PX3002570318513CN
Package status:  Delivered (3 Days)
Country:  CN -> US
VYANG 维央:
2026-03-19 16:29 San Fernando, CA 91340 Delivered. Position: Parcel Locker
2026-03-19 07:47 San Fernando, CA 91340 Out for Delivery
2026-03-19 05:35 Montebello, CA 90640 Dispatch to destination facility
2026-03-18 20:28 Montebello, CA 90640 Processing at Designated Facility
2026-03-18 17:00 In transit it's progressing through Post network
2026-03-18 12:20 Customs clearance agent received the shipment in destnation country.
2026-03-18 07:32 CN Shipment in transit
2026-03-18 06:50 Arrival to the destination airport
2026-03-18 05:35 Departure from the original airport
2026-03-17 23:59 Released from customs: customs cleared.
2026-03-17 21:41 Hand over to airline.
2026-03-17 07:32 Nancheng Depart from facility to service provider.
2026-03-17 01:46 Nancheng Shipment arrived at facility and measured.
2026-03-17 01:35 Nancheng Shipment arrived at facility and measured.
2026-03-17 01:35 Nancheng Shipment picked up.
2026-03-16 20:31 DONGGUAN Depart from facility to service provider
2026-03-16 19:17 DONGGUAN Shipment arrived
2026-03-16 10:35 Montebello, CA 90640 Shipping Label Created
2026-03-15 12:22 Parcel information received
2026-03-15 12:22 Parcel information received
======================================
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