工单 #45693

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创建:2026-03-23T02:16:29Z | 更新:2026-03-23T02:47:18Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2531
物流单号:JD0002234322729948
店铺:SM-英国
产品:平板电脑-黑色
金额:179.0 GBP
物流信息
物流状态:InTransit
最新日期:2026-03-21
更新天数:2天
状态摘要
InTransit | days_update=2 | CN InTransit Parcel is leaving Airport, Parcel Leaving Port
查看物流详细信息
Number:  JD0002234322729948
Package status:  InTransit (7 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-21 06:50 CN InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-19 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-19 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-19 13:00 InTransit Customs declaration completed
2026-03-19 13:00 Customs declaration completed
2026-03-19 02:13 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-18 23:38 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-18 23:38 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-18 15:38 DONGGUAN Depart from facility to service provider
2026-03-18 02:42 YODEL We have your parcel. Please check back for updates
2026-03-17 21:30 DONGGUAN Shipment arrived
2026-03-17 02:59 BRISTOL SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-03-17 02:28 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-03-16 10:37 Parcel information received
2026-03-16 10:37 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
嗨。

只是想知道我的平板电脑在哪里。还没有收到任何关于送货的消息。

此致,克里斯
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-23T10:16:48.179360

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=2 | CN InTransit Parcel is leaving Airport, Parcel Leaving Port
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-23T02:47:17Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (JD0002234322729948). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-21
停更天数:2
查看物流文本
Number:  JD0002234322729948
Package status:  InTransit (7 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-21 06:50 CN InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-19 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-19 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-19 13:00 InTransit Customs declaration completed
2026-03-19 13:00 Customs declaration completed
2026-03-19 02:13 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-18 23:38 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-18 23:38 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-18 15:38 DONGGUAN Depart from facility to service provider
2026-03-18 02:42 YODEL We have your parcel. Please check back for updates
2026-03-17 21:30 DONGGUAN Shipment arrived
2026-03-17 02:59 BRISTOL SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-03-17 02:28 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-03-16 10:37 Parcel information received
2026-03-16 10:37 Parcel Data Received
======================================
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