工单 #45692

返回工单列表
创建:2026-03-23T02:16:29Z | 更新:2026-03-23T02:47:21Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2972
物流单号:4PX3002589170423CN
店铺:Miv-美国
产品:黑色GPS手表
金额:198.99 USD
物流信息
物流状态:InfoReceived
最新日期:2026-03-22
更新天数:1天
状态摘要
InfoReceived | days_update=1 | Parcel information received
查看物流详细信息
Number:  4PX3002589170423CN
Package status:  InfoReceived (0 Days)
Country:  CN -> US
VYANG 维央:
2026-03-22 11:31 Parcel information received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
我几分钟前在网上买了一块手表,我的Capital One信用卡上显示的“商家支付”是“JOMA”,而不是Miraglass。我是不是刚刚被骗了,还是这是你们?它本应该显示Miraglass,对吧?

巴里·戴维斯
941-321-0273
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-23T10:16:50.308622

类型判断结果

多重操作列表:
告知顾客这是正常的,不是骗子,我们有多个收款账户 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InfoReceived | days_update=1 | Parcel information received
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-23T02:47:20Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thank you for contacting us and for your timely and important inquiry regarding your payment information. 
Regarding the situation where you see the merchant name "JOMA" instead of "Miraglass" on your Capital One credit card statement, please rest assured that this is normal, not a fraudulent activity, and has no impact on the security of your account. 
Our company uses multiple verified payment accounts and merchant names to handle orders from different channels and regions. "JOMA" is one of our authorized payment account names. Your payment has been successfully and securely processed and will be accurately associated with your order. 
Your purchase record in our system is complete and traceable. You will soon receive order confirmation and shipping notifications via email. 
We understand the importance of staying vigilant when shopping online and greatly appreciate your initiative in verifying the information. Rest assured, your transaction is secure. If you have any further questions about the status of your order or need additional assistance, please feel free to reply to this email. 
Thank you for your trust and support.

Best regards,
Lin

物流详情

物流状态:InfoReceived
最新日期:2026-03-22
停更天数:1
查看物流文本
Number:  4PX3002589170423CN
Package status:  InfoReceived (0 Days)
Country:  CN -> US
VYANG 维央:
2026-03-22 11:31 Parcel information received
======================================
Powered by www.17track.net.