Dear Marysommerlad,
Thank you for reaching out to us.
Regarding your request, we have reviewed the image you provided. However, we are unable to locate your order in our system because the complete order number is missing from the image.
To help us investigate this issue for you as quickly as possible, could you please provide the following details?
Complete Order Number or Tracking Number
Email Address used when placing the order
Once we have this information, we will be able to verify your account and provide you with the necessary assistance immediately.
Thank you for your cooperation.
Best regards,
Lin