工单 #45679

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创建：2026-03-23T02:16:29Z | 更新：2026-03-25T09:54:30Z

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运单号（可手动覆盖）
物流查询 fc（自动/可空）
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操作步骤
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生成和发送

订单字段

姓名：晓琳
订单号：#3667
物流单号：ZC58008282199
店铺：VA-英国
产品：无人机-GPS
金额：198.99 GBP
物流信息
物流状态：Delivered
最新日期：2026-03-18
更新天数：7天
状态摘要
Delivered | days_update=7 | GB Package delivered
查看物流详细信息 
Number:  ZC58008282199
Package status:  Delivered (9 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-18 13:49 GB Package delivered
2026-03-18 08:04 GB Out for delivery
2026-03-17 22:28 GB Received by delivery company
2026-03-16 23:26 GB Received by delivery company
2026-03-16 06:48 GB The parcel arrived at the processing center
2026-03-15 14:00 HK The flight has taken off from its origin
2026-03-14 16:48 HK Parcel customs clearance completed
2026-03-14 10:36 HK The parcel arrived at the processing center
2026-03-13 19:18 SZ The parcel depart the processing center
2026-03-13 15:12 SZ The parcel arrived at the processing center
2026-03-12 01:41 Treatment station The package has arrived at the processing center
2026-03-11 21:43 DONGGUAN Depart from facility to service provider
2026-03-11 14:41 DONGGUAN Shipment arrived
2026-03-10 11:28 Domestic Air Cargo Termina,Shenzhen,China Depart from facility to service provider.
2026-03-10 11:28 Domestic Air Cargo Termina,Shenzhen,China Shipment picked up.
2026-03-10 11:27 Parcel information received
2026-03-10 11:27 Parcel information received
======================================
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AI历史分析结果

检测语言：en
最新客户消息翻译
嗨

我已经说过很多次，你们的网站上没有关于退货政策的详细信息，如果有的话，我就不会向你们购买。

为了避免持续的麻烦，我会接受产品的75%退款。

谢谢

史蒂夫

来自我的iPhone发送
对话统计
总消息：15 条 | 客户：8 条 | 客服：7 条 | 下轮次：8
解析时间：2026-03-25T17:29:45.048474

类型判断结果

多重操作列表:
很抱歉，我们无法退款75%，我们最高退款只能退款40% (手动)
分类: 其他问题
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：Delivered | days_update=7 | GB Package delivered
reasoning：

      

      

        
        
      

      
        

          
          

            手动选择类型（按分类）
          

          
          
          

              
              
          


          
          

              
              

                
              

          


          
          

          

            
            
          

        

        
      
    

  


  

    
发送状态

    
last_send_status：success

    
last_send_at：2026-03-25T09:54:25Z

    

  


  

    
流水线状态

    
pipeline_status：COMPLETED

    
pipeline_at：

    

  


  

    

      
英文话术

      

      
    

    

      
中文话术

      

      
    

  

  
  
  

    
目标语种话术

    
Dear Customer,

We are very sorry, but there has been a small issue with this refund. The system can only process up to 40%, and we are unable to meet your requested 75% refund at this time.  
If you agree to a 40% refund, we will immediately initiate the refund in the system to ensure it reaches you as soon as possible. Please also confirm whether you accept this solution so that we can proceed promptly.  
We look forward to your reply and hope to return your money as soon as possible.

Best regards,
Lin

    
  

  

  
  

    
物流详情

    
物流状态：Delivered

    
最新日期：2026-03-18

    
停更天数：7

    

      查看物流文本
      
Number:  ZC58008282199
Package status:  Delivered (9 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-18 13:49 GB Package delivered
2026-03-18 08:04 GB Out for delivery
2026-03-17 22:28 GB Received by delivery company
2026-03-16 23:26 GB Received by delivery company
2026-03-16 06:48 GB The parcel arrived at the processing center
2026-03-15 14:00 HK The flight has taken off from its origin
2026-03-14 16:48 HK Parcel customs clearance completed
2026-03-14 10:36 HK The parcel arrived at the processing center
2026-03-13 19:18 SZ The parcel depart the processing center
2026-03-13 15:12 SZ The parcel arrived at the processing center
2026-03-12 01:41 Treatment station The package has arrived at the processing center
2026-03-11 21:43 DONGGUAN Depart from facility to service provider
2026-03-11 14:41 DONGGUAN Shipment arrived
2026-03-10 11:28 Domestic Air Cargo Termina,Shenzhen,China Depart from facility to service provider.
2026-03-10 11:28 Domestic Air Cargo Termina,Shenzhen,China Shipment picked up.
2026-03-10 11:27 Parcel information received
2026-03-10 11:27 Parcel information received
======================================
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