工单 #45655

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创建:2026-03-23T02:16:30Z | 更新:2026-03-23T03:16:54Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
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生成和发送

订单字段

姓名:晓琳
订单号:#1942
物流单号:4PX3002562908494CN
店铺:WA-美国
产品:智能笔记本
金额:278.99 USD
物流信息
物流状态:Delivered
最新日期:2026-03-21
更新天数:2天
状态摘要
Delivered | days_update=2 | San Antonio, TX 78247 Delivered. Position: Front door
查看物流详细信息
Number:  4PX3002562908494CN
Package status:  Delivered (7 Days)
Country:  CN -> US
VYANG 维央:
2026-03-21 10:20 San Antonio, TX 78247 Delivered. Position: Front door
2026-03-21 07:53 San Antonio, TX 78247 Out for Delivery
2026-03-21 05:26 San Antonio, TX 78218 Arrival at Destination Facility
2026-03-20 23:35 Flower Mound, TX 75028 Dispatch to destination facility
2026-03-20 18:54 Flower Mound, TX 75028 Processing at Designated Facility
2026-03-20 17:40 Flower Mound, TX 75028 Arrival at Destination Facility
2026-03-20 17:07 In transitit'sprogressing through delivery network
2026-03-18 19:49 ORD Depart from the destination distribution center.
2026-03-17 15:46 Released from customs: customs cleared.
2026-03-16 21:51 ORD Customs clearance agent received the shipment in destnation country.
2026-03-16 14:16 Arrival to the destination airport
2026-03-16 10:12 Departure from the original airport
2026-03-16 05:12 CN Shipment in transit
2026-03-16 01:48 Hand over to airline.
2026-03-15 05:12 Nancheng Depart from facility to service provider.
2026-03-15 01:29 Nancheng Shipment arrived at facility and measured.
2026-03-15 01:23 Nancheng Shipment arrived at facility and measured.
2026-03-15 01:23 Nancheng Shipment picked up.
2026-03-14 20:46 DONGGUAN Depart from facility to service provider
2026-03-14 14:06 DONGGUAN Shipment arrived
2026-03-14 12:23 Flower Mound, TX 75028 Shipping Label Created
2026-03-12 10:49 Parcel information received
2026-03-12 10:48 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我今天收到了我的包裹,里面有保护套、笔和充电器。没有平板电脑!!请尽快重新发送平板电脑。
从我的 iPhone 发送
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-23T10:19:25.672307

类型判断结果

多重操作列表:
告知顾客您订购的是智能笔记本,不是平板,您可以通过配送的笔链接到手机,实现在纸上写字的字迹传输到手机里 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=2 | San Antonio, TX 78247 Delivered. Position: Front door
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-23T03:16:53Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

What you received is actually a smart notebook, not a tablet. As long as you pair the special pen in the package with your phone via Bluetooth or the accompanying app, the content you write on paper will be synced to your phone in real time, retaining the feel of handwriting while achieving digital storage.

Please first open the manual, download the corresponding app, and turn on your phone's Bluetooth. Follow the steps to connect the pen and your phone successfully. If you encounter any prompts or can't find the device during pairing, let us know at any time, and we will promptly help you check and provide a solution.

We look forward to you experiencing the convenience of combining paper and pen as soon as possible. Wishing you enjoyable use.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-21
停更天数:2
查看物流文本
Number:  4PX3002562908494CN
Package status:  Delivered (7 Days)
Country:  CN -> US
VYANG 维央:
2026-03-21 10:20 San Antonio, TX 78247 Delivered. Position: Front door
2026-03-21 07:53 San Antonio, TX 78247 Out for Delivery
2026-03-21 05:26 San Antonio, TX 78218 Arrival at Destination Facility
2026-03-20 23:35 Flower Mound, TX 75028 Dispatch to destination facility
2026-03-20 18:54 Flower Mound, TX 75028 Processing at Designated Facility
2026-03-20 17:40 Flower Mound, TX 75028 Arrival at Destination Facility
2026-03-20 17:07 In transitit'sprogressing through delivery network
2026-03-18 19:49 ORD Depart from the destination distribution center.
2026-03-17 15:46 Released from customs: customs cleared.
2026-03-16 21:51 ORD Customs clearance agent received the shipment in destnation country.
2026-03-16 14:16 Arrival to the destination airport
2026-03-16 10:12 Departure from the original airport
2026-03-16 05:12 CN Shipment in transit
2026-03-16 01:48 Hand over to airline.
2026-03-15 05:12 Nancheng Depart from facility to service provider.
2026-03-15 01:29 Nancheng Shipment arrived at facility and measured.
2026-03-15 01:23 Nancheng Shipment arrived at facility and measured.
2026-03-15 01:23 Nancheng Shipment picked up.
2026-03-14 20:46 DONGGUAN Depart from facility to service provider
2026-03-14 14:06 DONGGUAN Shipment arrived
2026-03-14 12:23 Flower Mound, TX 75028 Shipping Label Created
2026-03-12 10:49 Parcel information received
2026-03-12 10:48 Parcel information received
======================================
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