Case #1677

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

Thank you for your email.

I would like to clarify the situation regarding order #2245. When I first received the order confirmation, I genuinely believed it was fraudulent. I checked the website domain online, and several sources indicated that it was not a legitimate or recognised
 website. Because of this, I tried to contact your company immediately to cancel the order, but I received no reply.

Based on the information available to me at the time and the complete lack of response, I reported the transaction to my bank as suspected fraud, acting in good faith. What I do not understand is why the bank proceeded with a refund if they themselves did not
 suspect fraud, which added to my belief that something was wrong.

I also want to
 confirm that no one in this household signed for the package.

I had no idea anything had been delivered. It was only after I mentioned receiving your email, that my son told me he had placed a package that had been left in a bin into a cupboard & never thought to say it to me and forgotten about it. This was the first
 time I became aware that the item had actually arrived."

Now that I know the package is here, I am willing to return the item.

Please provide the correct return address and any reference details required, and I will send it back promptly in its current (original box) condition.

Thank you, and I hope this clarifies the misunderstanding.

Regards

Hilda Dolan

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2245

物流单号：ZC50954729699

店铺：VA-爱尔兰

产品：无人机-UAV

金额：179.0 EUR

物流信息

物流状态：Delivered

最新日期：2026-01-07

更新天数：75天

状态摘要

Delivered | days_update=75 | Athlone, WESTMEATH Item delivered

查看物流详细信息

Number:  ZC50954729699
Package status:  Delivered (23 Days)
Country:  CN -> IE
VYANG 维央:
2026-01-07 22:26 Athlone, WESTMEATH Item delivered
2026-01-07 15:03 Arrival distribution office
2026-01-07 07:03 Arrival distribution office
2026-01-07 05:49 Departure to distribution network
2026-01-07 04:42 Arrival from abroad
2026-01-06 21:49 Departure to distribution network
2026-01-06 20:42 Arrival from abroad
2025-12-30 15:58 Departure to country of destination
2025-12-30 08:58 Departure to country of destination
2025-12-30 03:58 Machelen Grouped when client bag scanned (PLT-FID-2214-251222-0147)
2025-12-28 22:23 LGG The parcel arrived at the processing center
2025-12-28 02:41 HK The flight has taken off from its origin
2025-12-26 18:23 HK Customs Clearance Completed
2025-12-25 16:11 HK The parcel arrived at the processing center
2025-12-24 18:29 SZ The parcel depart the processing center
2025-12-24 02:23 SZ The parcel arrived at the processing center
2025-12-19 02:20 Treatment station The package has arrived at the processing center
2025-12-18 21:45 DONGGUAN Depart from facility to service provider
2025-12-18 21:17 DONGGUAN Shipment arrived
2025-12-16 11:02 Grace-Hollogne Processed
2025-12-16 11:02 Grace-Hollogne Shipment Data Uploaded
2025-12-16 11:02 Parcel information received
2025-12-16 04:02 Routed
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

拒付去信提供退货地址 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=75 | Athlone, WESTMEATH Item delivered

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-23T03:16:51Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Hello!

Thank you for your cooperation. Please return the package to us at the following address so we can process your request as soon as possible:

Return Address:

Recipient: Huang Haodi (VY0112)

Phone number: +86 13312988847

Address: 2nd Floor, Building G, Zhenghan Warehouse, No. 8, Pulong West Road, Tangxia Town, Dongguan City, Guangdong Province, China

Postal code: 523730

Country: China

Kindly Reminder:

Add a note: Please include a note in the package with your order number [Enter your order number here] so we can process your refund immediately upon receiving the returned package.

Proper Packaging: Please ensure the product is properly packaged to avoid damage during transit. If the returned item is damaged and affects resale, we will be unable to process a full refund.

We hope this information is helpful. Please feel free to contact us if you have any questions.

Best regards,
Lin

物流详情