工单 #45644

返回工单列表
创建:2026-03-23T02:16:31Z | 更新:2026-03-24T02:47:13Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1316
物流单号:UL022798689YP
店铺:Nex-加拿大
产品:粉色10号戒指
金额:209.0 CAD
物流信息
物流状态:InfoReceived
最新日期:2026-03-21
更新天数:2天
状态摘要
InfoReceived | days_update=2 | Parcel information received
查看物流详细信息
Number:  UL022798689YP
Package status:  InfoReceived (0 Days)
Country:  CN -> CA
VYANG 维央:
2026-03-21 11:03 Parcel information received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
我希望您能像收取这笔款项一样迅速地退还 209.00 加元。谢谢。

此致,
Fran​​cine Kurk.
对话统计
总消息:5 条 | 客户:3 条 | 客服:2 条 | 下轮次:3
解析时间:2026-03-24T10:09:26.299618

类型判断结果

多重操作列表:
告知顾客我们正在办理您的退款,但因为有延迟,一般需要5-10天才能到账 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InfoReceived | days_update=2 | Parcel information received
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-24T02:47:10Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We are already processing your refund. Due to a slight delay in the system, it is expected to take 5-10 days to be credited to your account. Please be patient, and feel free to let us know if you have any questions during this time. We look forward to completing it soon so that you can see the good news of your refund credited to your account.

Best regards,
Lin

物流详情

物流状态:InfoReceived
最新日期:2026-03-21
停更天数:2
查看物流文本
Number:  UL022798689YP
Package status:  InfoReceived (0 Days)
Country:  CN -> CA
VYANG 维央:
2026-03-21 11:03 Parcel information received
======================================
Powered by www.17track.net.