工单 #45635

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创建:2026-03-23T02:16:31Z | 更新:2026-03-23T03:17:02Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1763
物流单号:JD0002234322784646
店铺:TA-英国
产品:K30迷你GPS定位器-白色
金额:158.0 GBP
物流信息
物流状态:InTransit
最新日期:2026-03-22
更新天数:1天
状态摘要
InTransit | days_update=1 | Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
查看物流详细信息
Number:  JD0002234322784646
Package status:  InTransit (4 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-22 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-22 11:23 Customs declaration completed
2026-03-22 11:23 InTransit Customs declaration completed
2026-03-21 07:03 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-21 07:03 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-21 02:45 YODEL We have your parcel. Please check back for updates
2026-03-20 23:31 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-20 23:31 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-20 14:48 DONGGUAN Depart from facility to service provider
2026-03-20 14:21 DONGGUAN Shipment arrived
2026-03-20 02:41 PRESTON SERVICE CENTRE (YODEL) We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-03-20 02:11 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-03-19 11:12 Parcel information received
2026-03-19 11:12 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我可以在哪里退回这些商品以获得退款,它们与描述不符且无法按预期使用。

谢谢

伊恩
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-23T10:19:34.761421

类型判断结果

多重操作列表:
不满意退回 (索要问题信息/照片)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=1 | Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-23T03:17:01Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thank you for your feedback. To help resolve this issue, please provide:
1.Details about your concerns with the product
2.Photos of all items received
3.Photo of the tracking number
4.Photo of the SKU number (under barcode)
We'll work on a solution once we receive these details. Please note: Do not return the item until we provide the authorized return address.
Best regards,

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-22
停更天数:1
查看物流文本
Number:  JD0002234322784646
Package status:  InTransit (4 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-22 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-22 11:23 Customs declaration completed
2026-03-22 11:23 InTransit Customs declaration completed
2026-03-21 07:03 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-21 07:03 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-21 02:45 YODEL We have your parcel. Please check back for updates
2026-03-20 23:31 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-20 23:31 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-20 14:48 DONGGUAN Depart from facility to service provider
2026-03-20 14:21 DONGGUAN Shipment arrived
2026-03-20 02:41 PRESTON SERVICE CENTRE (YODEL) We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-03-20 02:11 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-03-19 11:12 Parcel information received
2026-03-19 11:12 Parcel Data Received
======================================
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