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Thank you for your response. Sadly I am still unable to accept your terms  and conditions and will leave the matter in the hands of my credit card company who are investigating the matter.  When I purchased the item, I believed I was buying from a UK company and all the safety and legal benefits that entails. Your duplicity in using a  UK domain rather than Chinese misleads  buyers  and means they do not have those safeguards or benefits.  Had I  known the item was coming from China, no  purchase would have been made. UK purchases would not incur a ‘handling fee’ or exorbitant return postage costs. The UK sale of goods act would also offer buyer protection - which is not the case buying from Eleganse in Hong Kong.  However, the unopened item is available for pickup at any time in return for a full refund.  Irene Irving.

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感谢您的回复。遗憾的是，我仍然无法接受您的条款和条件，并将把此事交由我的信用卡公司处理，他们正在调查此事。

当我购买该商品时，我相信我是从英国公司购买的，因此享有所有相关的安全和法律权益。您使用英国域名而非中国域名的行为具有欺骗性，误导了买家，使其无法享有这些保障或权益。

如果我知道商品是从中国发货的，我绝不会购买。英国的购买不会产生“手续费”或高额的退货邮费。英国的《商品销售法》也会提供买家保护——在香港Eleganse购买则没有这种保障。

然而，未开封的商品可以随时取回，并可获得全额退款。

艾琳·欧文

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Dear Irene Irving,

We're committed to resolving your concern and would like to offer two solutions:

1.We can refund 20% of your order amount while you keep the product.
2.You can return the item for a refund (shipping cost will be at your expense). Once we receive the undamaged product, we'll process your refund minus any applicable handling fees.

Important Note: Please don't send any returns until we provide the correct return address. The address on your package is not our returns facility - sending items there may result in loss.
Please let me know which option you prefer so I can assist you further.

Best regards,
Lin

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