Case #1699

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#3390

物流单号：CP958986992IE

店铺：Ele-爱尔兰

产品：白色面罩

金额：189.0 EUR

物流信息

物流状态：InTransit

最新日期：2026-03-21

更新天数：2天

状态摘要

InTransit | days_update=2 | IE InTransit Custom clearance completed

查看物流详细信息

Number:  CP958986992IE
Package status:  InTransit (10 Days)
Country:  CN -> IE
VYANG 维央:
2026-03-21 22:30 IE InTransit Custom clearance completed
2026-03-21 17:00 IE Parcel arrives at Airport Parcel Arrival
2026-03-21 17:00 IE InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-17 12:30 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-17 12:30 Parcel is leaving Airport Parcel Leaving Port
2026-03-17 12:30 Parcel is leaving Airport, Parcel Leaving Port
2026-03-16 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-16 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-16 15:09 Customs declaration completed
2026-03-16 15:09 InTransit Customs declaration completed
2026-03-14 10:23 We have received information about your incoming item from the sender
2026-03-14 10:23 InTransit We have received information about your incoming item from the sender
2026-03-14 09:22 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-13 21:59 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-13 21:59 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-13 15:52 DONGGUAN Depart from facility to service provider
2026-03-13 13:42 DONGGUAN Shipment arrived
2026-03-12 11:08 Parcel information received
2026-03-12 11:08 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

告知顾客不是Temu或Aliexpress网站，我们是一个独立的公司，告知顾客可能是打开了链接上有推广广告，所以显示Temu或Aliexpress (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：InTransit | days_update=2 | IE InTransit Custom clearance completed

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-23T05:47:49Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Currently, this is not the Temu or Aliexpress page; what you are seeing may be promotional ads embedded in the link you opened, which is why these brand names appear.

To ensure that you are visiting our official site, we recommend checking the domain directly in your browser's address bar or using the official links provided in our emails or on our site. This way, you won’t accidentally click on ads from other platforms.

We hope you can complete your shopping smoothly. If you have any questions, please feel free to let us know. We look forward to providing you with a better experience.

Best regards,
Lin

物流详情