工单 #42335

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创建:2026-03-23T02:16:34Z | 更新:2026-03-24T06:12:36Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#3300
物流单号:RELR7RJQ1H1C
店铺:ELE-英国
产品:黑色面罩
金额:159.0 GBP
物流信息
物流状态:Delivered
最新日期:2025-11-16
更新天数:127天
状态摘要
Delivered | days_update=127 | Delivered Delivered
查看物流详细信息
Number:  RELR7RJQ1H1C
Package status:  Delivered (11 Days)
Country:  CN -> GB
VYANG 维央:
2025-11-16 21:15 Delivered Delivered
2025-11-16 20:40 Out for delivery
2025-11-16 12:12 Scheduled for delivery
2025-11-16 12:12 InTransit Scheduled for delivery
2025-11-14 23:34 Parcel received by Relay
2025-11-14 23:34 InTransit Parcel received by Relay
2025-11-13 17:31 InTransit Custom clearance completed
2025-11-13 17:31 Custom clearance completed
2025-11-12 23:10 InTransit Parcel arrives at Airport, Parcel Arrival
2025-11-12 23:10 Parcel arrives at Airport Parcel Arrival
2025-11-11 21:26 Parcel is leaving Airport Parcel Leaving Port
2025-11-11 21:26 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-11-10 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-11-10 18:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-11-09 15:30 Customs declaration completed
2025-11-09 15:30 InTransit Customs declaration completed
2025-11-08 07:49 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-11-08 01:23 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-11-08 01:23 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-11-07 15:59 DONGGUAN Depart from facility to service provider
2025-11-07 15:43 DONGGUAN Shipment arrived
2025-11-06 11:32 Awaiting your parcel
2025-11-06 11:32 Parcel information received
2025-11-06 11:32 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我再次没有收到这件物品,我现在将就此事与我的律师交谈,这是不可接受的待遇。我没有收到物品,我也不是一个不诚实的人
对话统计
总消息:5 条 | 客户:3 条 | 客服:2 条 | 下轮次:3
解析时间:2026-03-24T10:10:19.789762

类型判断结果

多重操作列表:
据贸易公平原则,在您收到退款后,商品所有权应归还商家 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=127 | Delivered Delivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-24T06:12:34Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Hello!

We have noticed that the refund for your order has been processed and completed through the bank's chargeback procedure. However, logistics data shows that the package has been successfully delivered.

According to the principle of trade fairness, after you have received the refund, the ownership of the goods should be returned to the merchant. We understand your concerns about shipping costs, but since this transaction has been forcibly closed by the bank, our current system permissions no longer allow us to generate additional logistics reimbursement.

Suggested solution: You can return the product using the most economical shipping method (with a tracking number). This will not only help us balance the accounts but also ensure that your credit record is properly documented.

We look forward to your understanding and support.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-11-16
停更天数:127
查看物流文本
Number:  RELR7RJQ1H1C
Package status:  Delivered (11 Days)
Country:  CN -> GB
VYANG 维央:
2025-11-16 21:15 Delivered Delivered
2025-11-16 20:40 Out for delivery
2025-11-16 12:12 Scheduled for delivery
2025-11-16 12:12 InTransit Scheduled for delivery
2025-11-14 23:34 Parcel received by Relay
2025-11-14 23:34 InTransit Parcel received by Relay
2025-11-13 17:31 InTransit Custom clearance completed
2025-11-13 17:31 Custom clearance completed
2025-11-12 23:10 InTransit Parcel arrives at Airport, Parcel Arrival
2025-11-12 23:10 Parcel arrives at Airport Parcel Arrival
2025-11-11 21:26 Parcel is leaving Airport Parcel Leaving Port
2025-11-11 21:26 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-11-10 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-11-10 18:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-11-09 15:30 Customs declaration completed
2025-11-09 15:30 InTransit Customs declaration completed
2025-11-08 07:49 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-11-08 01:23 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-11-08 01:23 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-11-07 15:59 DONGGUAN Depart from facility to service provider
2025-11-07 15:43 DONGGUAN Shipment arrived
2025-11-06 11:32 Awaiting your parcel
2025-11-06 11:32 Parcel information received
2025-11-06 11:32 Parcel Data Received
======================================
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