工单 #33359

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创建:2026-03-23T02:16:35Z | 更新:2026-03-25T10:35:16Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
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操作步骤
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生成和发送

订单字段

姓名:晓琳
订单号:#3167
物流单号:YT2605000704748594
店铺:A-英国
产品:V18吸尘器-英规
金额:195.0 GBP
物流信息
物流状态:Delivered
最新日期:2026-02-25
更新天数:26天
状态摘要
Delivered | days_update=26 | Delivered - No Signature
查看物流详细信息
Number:  YT2605000704748594
Package status:  Delivered (5 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-25 11:41 Delivered - No Signature
2026-02-25 09:18 Preston PFW Depot Indoor Sorting - Ready For Delivery
2026-02-24 17:50 Coventry PFW National Hub Inward MC - Automation Acceptance
2026-02-24 17:50 Coventry PFW National Hub Outward MC - Handheld Acceptance
2026-02-23 19:47 Delivered to local carrier
2026-02-23 15:09 LONDON, LONDON, GB Clearance processing completed - Import
2026-02-23 14:00 In clearance processing - Import
2026-02-23 08:37 LONDON, LONDON, GB NOA received
2026-02-23 06:13 GB International flight has arrived
2026-02-23 05:59 GB International flight has arrived
2026-02-22 23:06 International flight has departed
2026-02-21 16:18 CN Arrived at the origin international airport
2026-02-21 08:19 Mainland China, CN Shipment is in transit to next facility
2026-02-21 03:49 Mainland China, CN Departed from sort facility
2026-02-20 20:33 Mainland China, CN Arrived at origin facility
2026-02-20 16:52 DONGGUAN Depart from facility to service provider
2026-02-20 15:20 DONGGUAN Shipment arrived
2026-02-19 21:31 Parcel information received
2026-02-19 21:31 Shipment information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我已经退回了该物品,并且该物品在3月2日已签收。退货地址贴在盒子外部的标签上。

地址是:153 Blakeney Way

Lakeside Cannock WS11 8LD

我相信这是国家分拣部门。

有人通知我退回包裹以便退款。

我没有打开包裹。

在下单后24小时内,我已通知您我希望取消订单,这是我的消费者权利。

此致

温迪·希普(Wendy Heap)

请您提供您的地址和联系电话,好让我可以与相关人员亲自联系此事。
对话统计
总消息:14 条 | 客户:8 条 | 客服:6 条 | 下轮次:7
解析时间:2026-03-25T18:34:08.521873

类型判断结果

多重操作列表:
告知顾客您的GBP 195.00费用是支付给我们的,但是我们的发货地和退货地址不一样,需要我们提供退货地址 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=26 | Delivered - No Signature
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:
last_send_at:

  

流水线状态

pipeline_status:
pipeline_at:

  

英文话术


      
    

中文话术


      
    

物流详情

物流状态:Delivered
最新日期:2026-02-25
停更天数:26
查看物流文本
Number:  YT2605000704748594
Package status:  Delivered (5 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-25 11:41 Delivered - No Signature
2026-02-25 09:18 Preston PFW Depot Indoor Sorting - Ready For Delivery
2026-02-24 17:50 Coventry PFW National Hub Inward MC - Automation Acceptance
2026-02-24 17:50 Coventry PFW National Hub Outward MC - Handheld Acceptance
2026-02-23 19:47 Delivered to local carrier
2026-02-23 15:09 LONDON, LONDON, GB Clearance processing completed - Import
2026-02-23 14:00 In clearance processing - Import
2026-02-23 08:37 LONDON, LONDON, GB NOA received
2026-02-23 06:13 GB International flight has arrived
2026-02-23 05:59 GB International flight has arrived
2026-02-22 23:06 International flight has departed
2026-02-21 16:18 CN Arrived at the origin international airport
2026-02-21 08:19 Mainland China, CN Shipment is in transit to next facility
2026-02-21 03:49 Mainland China, CN Departed from sort facility
2026-02-20 20:33 Mainland China, CN Arrived at origin facility
2026-02-20 16:52 DONGGUAN Depart from facility to service provider
2026-02-20 15:20 DONGGUAN Shipment arrived
2026-02-19 21:31 Parcel information received
2026-02-19 21:31 Shipment information received
======================================
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