工单 #3897

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创建:2026-03-23T02:16:36Z | 更新:2026-03-24T06:12:39Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
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客户邮件内容
操作步骤
AI分析
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生成和发送

订单字段

姓名:晓琳
订单号:#1265
物流单号:ZC52015660199
店铺:Son-美国
产品:睡眠耳机-白色
金额:89.0 USD
物流信息
物流状态:Delivered
最新日期:2025-12-13
更新天数:100天
状态摘要
Delivered | days_update=100 | WASHINGTON DC 20015 Delivered, In/At Mailbox
查看物流详细信息
Number:  ZC52015660199
Package status:  Delivered (17 Days)
Country:  CN -> US
VYANG 维央:
2025-12-13 11:17 WASHINGTON DC 20015 Delivered, In/At Mailbox
2025-12-13 06:57 WASHINGTON DC 20015 Out for Delivery
2025-12-13 06:57 WASHINGTON DC 20015 Out for Delivery, Expected Delivery by 9:00pm
2025-12-13 06:46 WASHINGTON DC 20066 Arrived at Post Office
2025-12-12 19:54 WASHINGTON DC DISTRIBUTION CENTER Departed USPS Regional Facility
2025-12-12 14:08 WASHINGTON DC DISTRIBUTION CENTER Arrived at USPS Regional Facility
2025-12-12 03:01 WARRENDALE PA DISTRIBUTION CENTER Departed USPS Regional Facility
2025-12-11 06:38 WARRENDALE PA DISTRIBUTION CENTER Arrived at USPS Regional Facility
2025-12-10 00:54 In Transit to Next Facility
2025-12-08 17:57 AVONDALE AZ 85323 In Transit, Arriving On Time
2025-12-08 16:03 In transit
2025-12-08 06:55 AVONDALE AZ 85323 Departed USPS Facility
2025-12-08 06:52 In Transit to Next Facility
2025-12-07 18:18 AVONDALE AZ 85323 Arrived at USPS Facility
2025-12-06 08:13 In transit
2025-12-04 16:06 Los Angeles USA In transit
2025-12-04 01:44 ARCADIA CA 91006 Shipping Label Created, USPS Awaiting Item
2025-12-02 15:31 Los Angeles USA Departed Los Angeles station
2025-12-02 13:14 Los Angeles USA Arrived at Los Angeles station
2025-12-02 12:30 Los Angeles USA Released from customs: customs cleared.
2025-12-02 05:15 Los Angeles USA Arrived at destination airport
2025-12-01 16:39 HK international airport Next stop Los Angeles Airport
2025-11-29 16:50 HK international airport Arrived at the International airport
2025-11-29 08:01 SHENZHEN Depart from facility to service provider
2025-11-28 06:08 SHENZHEN Packaged
2025-11-28 04:59 SHENZHEN Shipment arrived
2025-11-27 14:20 DONGGUAN Depart from facility to service provider
2025-11-26 19:09 DONGGUAN Shipment arrived
2025-11-24 18:27 Parcel information received
2025-11-23 11:42 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
谢谢你——是的,这是正确的

从我的 iPhone 发送
对话统计
总消息:11 条 | 客户:6 条 | 客服:5 条 | 下轮次:6
解析时间:2026-03-24T10:10:21.207941

类型判断结果

多重操作列表:
安排退款 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=100 | WASHINGTON DC 20015 Delivered, In/At Mailbox
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-24T06:12:37Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Hi,
We've processed a refund of USD 17.80 for your order 1265 You should receive it within 5-10 business days. Please let us know if you don't receive it by then.
Thanks for your understanding.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-12-13
停更天数:100
查看物流文本
Number:  ZC52015660199
Package status:  Delivered (17 Days)
Country:  CN -> US
VYANG 维央:
2025-12-13 11:17 WASHINGTON DC 20015 Delivered, In/At Mailbox
2025-12-13 06:57 WASHINGTON DC 20015 Out for Delivery
2025-12-13 06:57 WASHINGTON DC 20015 Out for Delivery, Expected Delivery by 9:00pm
2025-12-13 06:46 WASHINGTON DC 20066 Arrived at Post Office
2025-12-12 19:54 WASHINGTON DC DISTRIBUTION CENTER Departed USPS Regional Facility
2025-12-12 14:08 WASHINGTON DC DISTRIBUTION CENTER Arrived at USPS Regional Facility
2025-12-12 03:01 WARRENDALE PA DISTRIBUTION CENTER Departed USPS Regional Facility
2025-12-11 06:38 WARRENDALE PA DISTRIBUTION CENTER Arrived at USPS Regional Facility
2025-12-10 00:54 In Transit to Next Facility
2025-12-08 17:57 AVONDALE AZ 85323 In Transit, Arriving On Time
2025-12-08 16:03 In transit
2025-12-08 06:55 AVONDALE AZ 85323 Departed USPS Facility
2025-12-08 06:52 In Transit to Next Facility
2025-12-07 18:18 AVONDALE AZ 85323 Arrived at USPS Facility
2025-12-06 08:13 In transit
2025-12-04 16:06 Los Angeles USA In transit
2025-12-04 01:44 ARCADIA CA 91006 Shipping Label Created, USPS Awaiting Item
2025-12-02 15:31 Los Angeles USA Departed Los Angeles station
2025-12-02 13:14 Los Angeles USA Arrived at Los Angeles station
2025-12-02 12:30 Los Angeles USA Released from customs: customs cleared.
2025-12-02 05:15 Los Angeles USA Arrived at destination airport
2025-12-01 16:39 HK international airport Next stop Los Angeles Airport
2025-11-29 16:50 HK international airport Arrived at the International airport
2025-11-29 08:01 SHENZHEN Depart from facility to service provider
2025-11-28 06:08 SHENZHEN Packaged
2025-11-28 04:59 SHENZHEN Shipment arrived
2025-11-27 14:20 DONGGUAN Depart from facility to service provider
2025-11-26 19:09 DONGGUAN Shipment arrived
2025-11-24 18:27 Parcel information received
2025-11-23 11:42 Parcel information received
======================================
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