Case #1723

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2749

物流单号：JVGL06280721001631570554

店铺：S-荷兰

产品：黑色GPS手表

金额：168.99 EUR

物流信息

物流状态：Delivered

最新日期：2026-03-11

更新天数：14天

状态摘要

Delivered | days_update=14 | Delivered Delivered

查看物流详细信息

Number:  JVGL06280721001631570554
Package status:  Delivered (12 Days)
Country:  CN -> NL
VYANG 维央:
2026-03-11 19:08 Delivered Delivered
2026-03-11 17:49 Out for delivery with the courier
2026-03-11 16:39 InTransit Arrived in your region
2026-03-11 16:39 Arrived in your region
2026-03-11 00:03 InTransit Processed at the sorting center
2026-03-11 00:03 Processed at the sorting center
2026-03-09 21:45 InTransit Custom clearance completed
2026-03-09 21:45 Custom clearance completed
2026-03-08 23:45 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-08 23:45 Parcel arrives at Airport, Parcel Arrival
2026-03-08 23:45 Parcel arrives at Airport Parcel Arrival
2026-03-07 19:30 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-07 19:30 Parcel is leaving Airport Parcel Leaving Port
2026-03-07 19:30 Parcel is leaving Airport, Parcel Leaving Port
2026-03-06 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-06 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-05 20:00 Customs declaration completed
2026-03-05 20:00 InTransit Customs declaration completed
2026-03-03 01:27 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-03 01:27 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-02 22:01 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-02 22:01 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-02 15:33 DONGGUAN Depart from facility to service provider
2026-03-01 16:34 DONGGUAN Shipment arrived
2026-02-28 10:53 Shipment not yet received or processed
2026-02-28 10:53 Shipment not yet received or processed
2026-02-28 10:53 Parcel information received
2026-02-28 10:53 Parcel Data Received
======================================
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AI历史分析结果

检测语言：nl

类型判断结果

多重操作列表:

待确认退款金额 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=14 | Delivered Delivered

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-25T09:00:51Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Hi,
We are sorry to hear that you still want to cancel this order.  We confirm that we will refund 30% of your order amount, which is EUR 168.99*30%=EUR 50.70
Please confirm if this refund amount is correct. Once we receive your confirmation, we will process the refund immediately.

Best regards,
Lin

物流详情