工单 #39361

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创建:2026-03-24T02:09:13Z | 更新:2026-03-25T09:00:54Z

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订单字段

姓名:晓琳
订单号:#2749
物流单号:JVGL06280721001631570554
店铺:S-荷兰
产品:黑色GPS手表
金额:168.99 EUR
物流信息
物流状态:Delivered
最新日期:2026-03-11
更新天数:14天
状态摘要
Delivered | days_update=14 | Delivered Delivered
查看物流详细信息
Number:  JVGL06280721001631570554
Package status:  Delivered (12 Days)
Country:  CN -> NL
VYANG 维央:
2026-03-11 19:08 Delivered Delivered
2026-03-11 17:49 Out for delivery with the courier
2026-03-11 16:39 InTransit Arrived in your region
2026-03-11 16:39 Arrived in your region
2026-03-11 00:03 InTransit Processed at the sorting center
2026-03-11 00:03 Processed at the sorting center
2026-03-09 21:45 InTransit Custom clearance completed
2026-03-09 21:45 Custom clearance completed
2026-03-08 23:45 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-08 23:45 Parcel arrives at Airport, Parcel Arrival
2026-03-08 23:45 Parcel arrives at Airport Parcel Arrival
2026-03-07 19:30 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-07 19:30 Parcel is leaving Airport Parcel Leaving Port
2026-03-07 19:30 Parcel is leaving Airport, Parcel Leaving Port
2026-03-06 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-06 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-05 20:00 Customs declaration completed
2026-03-05 20:00 InTransit Customs declaration completed
2026-03-03 01:27 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-03 01:27 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-02 22:01 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-02 22:01 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-02 15:33 DONGGUAN Depart from facility to service provider
2026-03-01 16:34 DONGGUAN Shipment arrived
2026-02-28 10:53 Shipment not yet received or processed
2026-02-28 10:53 Shipment not yet received or processed
2026-02-28 10:53 Parcel information received
2026-02-28 10:53 Parcel Data Received
======================================
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AI历史分析结果

检测语言:nl
最新客户消息翻译
你好林,30%确实有点少,而且在我们现在生活的这个时代,你还是可以调整政策的!

但我同意30%。

希望他们在50%之后还能调整这30%。

我会听听接下来会怎样。

问候,伯特。
对话统计
总消息:11 条 | 客户:5 条 | 客服:6 条 | 下轮次:7
解析时间:2026-03-25T16:42:40.104160

类型判断结果

多重操作列表:
待确认退款金额 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=14 | Delivered Delivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T09:00:51Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Hi,
We are sorry to hear that you still want to cancel this order.  We confirm that we will refund 30% of your order amount, which is EUR 168.99*30%=EUR 50.70
Please confirm if this refund amount is correct. Once we receive your confirmation, we will process the refund immediately.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-11
停更天数:14
查看物流文本
Number:  JVGL06280721001631570554
Package status:  Delivered (12 Days)
Country:  CN -> NL
VYANG 维央:
2026-03-11 19:08 Delivered Delivered
2026-03-11 17:49 Out for delivery with the courier
2026-03-11 16:39 InTransit Arrived in your region
2026-03-11 16:39 Arrived in your region
2026-03-11 00:03 InTransit Processed at the sorting center
2026-03-11 00:03 Processed at the sorting center
2026-03-09 21:45 InTransit Custom clearance completed
2026-03-09 21:45 Custom clearance completed
2026-03-08 23:45 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-08 23:45 Parcel arrives at Airport, Parcel Arrival
2026-03-08 23:45 Parcel arrives at Airport Parcel Arrival
2026-03-07 19:30 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-07 19:30 Parcel is leaving Airport Parcel Leaving Port
2026-03-07 19:30 Parcel is leaving Airport, Parcel Leaving Port
2026-03-06 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-06 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-05 20:00 Customs declaration completed
2026-03-05 20:00 InTransit Customs declaration completed
2026-03-03 01:27 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-03 01:27 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-02 22:01 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-02 22:01 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-02 15:33 DONGGUAN Depart from facility to service provider
2026-03-01 16:34 DONGGUAN Shipment arrived
2026-02-28 10:53 Shipment not yet received or processed
2026-02-28 10:53 Shipment not yet received or processed
2026-02-28 10:53 Parcel information received
2026-02-28 10:53 Parcel Data Received
======================================
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