工单 #46253

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创建:2026-03-24T06:21:31Z | 更新:2026-03-24T06:56:22Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#3670
物流单号:JD0002234322416844
店铺:M-英国
产品:K8空气净化器
金额:167.99 GBP
物流信息
物流状态:Exception
最新日期:2026-02-25
更新天数:27天
状态摘要
Exception | days_update=27 | Parcel information received
查看物流详细信息
Number:  JD0002234322416844
Package status:  InfoReceived (0 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-25 10:42 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
你好

我取消了这笔订单,而你同意退还我 £167.99,但直到今天我仍未收到款项。

我希望你明天退还,请安排。

Adrian A Smith
White Rose House
Bassett Road
Lower North Country
Redruth
TR16 4HJ
07551322024

What3words
swept saves agreement
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-24T14:21:35.952920

类型判断结果

多重操作列表:
告知顾客我们已于2-27完成退款,如果您没有收到款项,请联系银行 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Exception | days_update=27 | Parcel information received
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-24T06:56:21Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We completed the refund process on February 27. If you have not received it yet, please contact your bank first to confirm whether there is any processing delay. We hope you receive the refund smoothly, and if you have any other questions, feel free to let us know.

Best regards,
Lin

物流详情

物流状态:Exception
最新日期:2026-02-25
停更天数:27
查看物流文本
Number:  JD0002234322416844
Package status:  InfoReceived (0 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-25 10:42 Parcel information received
======================================
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