Case #1731

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

Hello,
The dispute transaction was started because the shipping tracking info that you provided did not work and it took weeks for the product to arrive. 
I am not happy with the quality of this product and would like to initiate a return. Can you please provide a shipping label?
Thank you,
Mariko

> On Mar 14, 2026, at 1:38 AM, eleganse.co.uk  wrote:
> 
> 
> Dear Customer,
> 
> We are writing to you regarding your order.
> 
> According to our delivery records and the tracking information, your package was successfully delivered to your address. However, we have been notified by our payment processor that a Chargeback/Dispute has been initiated for this transaction.
> 
> As a result, the funds for this order have been frozen by the bank and we have not received payment for the goods you currently possess.
> 
> To resolve this matter amicably, we kindly ask you to choose one of the following options:
> 
> option1：Complete the Payment:
> If you wish to keep the product we can provide an alternative link for you to complete the payment.
> 
> Option 2：Return the Product
> If you no longer wish to keep the item, please return it to our warehouse. Below is the return information:
> 
> Return Address:
> 2nd Floor, Building G, Zhenghan Warehouse, No. 8, Pulong West Road, Tangxia Town, Dongguan City, Guangdong Province, China
> Postal code: 523730
> Recipient: Huang Haodi (VY0112)
> Phone number: +86 13312988847
> 
> Please Note: Once you have shipped the item, please provide us with the Return Tracking Number so we can update our records and close this case.
> 
> We hope to resolve this amicably and look forward to your prompt reply within the next 48 hours.
> 
> Best regards,
> 
> Windy

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2824

物流单号：7321315473814443

店铺：Ele-加拿大

产品：白色面罩+颈部套装

金额：459.0 CAD

物流信息

物流状态：Delivered

最新日期：2025-12-22

更新天数：92天

状态摘要

Delivered | days_update=92 | NORTH VANCOUVER DELIVERED TO YOUR COMMUNITY MAILBOX, PARCEL LOCKER OR APT CONDO MAILBOX

查看物流详细信息

Number:  7321315473814443
Package status:  Delivered (11 Days)
Country:  CN -> CA
VYANG 维央:
2025-12-22 13:55 NORTH VANCOUVER DELIVERED TO YOUR COMMUNITY MAILBOX, PARCEL LOCKER OR APT CONDO MAILBOX
2025-12-22 08:42 NORTH VANCOUVER ITEM PROCESSED
2025-12-21 20:43 RICHMOND EXPECTED DELIVERY DATE UPDATED
2025-12-21 20:28 RICHMOND ITEM PROCESSED
2025-12-21 20:28 RICHMOND EXPECTED DELIVERY DATE UPDATED
2025-12-20 03:21 VANCOUVER CLEARED CUSTOMS
2025-12-16 12:49 VANCOUVER COLLECTED FROM AIRPORT TERMINAL
2025-12-15 23:55 HONG KONG UPLIFTED FROM TRANSSHIPMENT HUB
2025-12-15 19:16 VANCOUVER ARRIVED AT DESTINATION AIRPORT
2025-12-14 04:51 HONG KONG EXPORT CUSTOMS CLEARED
2025-12-13 05:41 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2025-12-13 05:41 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2025-12-12 22:40 SHENZHEN PROCESSED AT ORIGIN HUB
2025-12-12 22:40 SHENZHEN PROCESSED AT ORIGIN HUB
2025-12-12 22:39 SHENZHEN RECEIVED SHIPMENT
2025-12-12 22:39 SHENZHEN RECEIVED SHIPMENT
2025-12-12 22:38 SHIPPING INFORMATION RECEIVED
2025-12-12 22:38 SHIPPING INFORMATION RECEIVED
2025-12-12 17:07 RICHMOND EXPECTED DELIVERY DATE UPDATED
2025-12-12 17:07 RICHMOND EXPECTED DELIVERY DATE UPDATED
2025-12-12 17:06 RICHMOND ELECTRONIC INFORMATION SUBMITTED BY SHIPPER
2025-12-12 17:06 RICHMOND ELECTRONIC INFORMATION SUBMITTED BY SHIPPER
2025-12-12 15:09 DONGGUAN Depart from facility to service provider
2025-12-11 21:16 DONGGUAN Shipment arrived
2025-12-11 10:40 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

拒付去信提供退货地址 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=92 | NORTH VANCOUVER DELIVERED TO YOUR COMMUNITY MAILBOX, PARCEL LOCKER OR APT CONDO MAILBOX

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-24T06:56:21Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Hello!

Thank you for your cooperation. Please return the package to us at the following address so we can process your request as soon as possible:

Return Address:

Recipient: Huang Haodi (VY0112)

Phone number: +86 13312988847

Address: 2nd Floor, Building G, Zhenghan Warehouse, No. 8, Pulong West Road, Tangxia Town, Dongguan City, Guangdong Province, China

Postal code: 523730

Country: China

Kindly Reminder:

Add a note: Please include a note in the package with your order number [Enter your order number here] so we can process your refund immediately upon receiving the returned package.

Proper Packaging: Please ensure the product is properly packaged to avoid damage during transit. If the returned item is damaged and affects resale, we will be unable to process a full refund.

We hope this information is helpful. Please feel free to contact us if you have any questions.

Best regards,
Lin

物流详情