Case #1736

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操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1662

物流单号：ZC58533201399

店铺：Riv-美国

产品：条形音响-黑色

金额：199.0 USD

物流信息

物流状态：Delivered

最新日期：2026-03-11

更新天数：13天

状态摘要

Delivered | days_update=13 | ROUND LAKE IL 60073 Delivered, Front Door/Porch

查看物流详细信息

Number:  ZC58533201399
Package status:  Delivered (6 Days)
Country:  CN -> US
VYANG 维央:
2026-03-11 10:21 ROUND LAKE IL 60073 Delivered, Front Door/Porch
2026-03-11 07:34 ROUND LAKE IL 60073 Out for Delivery
2026-03-11 07:23 ROUND LAKE IL 60073 Arrived at Post Office
2026-03-10 23:01 PALATINE IL DISTRIBUTION CENTER Arrived at USPS Regional Facility
2026-03-10 22:14 CHICAGO IL DISTRIBUTION CENTER Departed USPS Regional Facility
2026-03-10 19:34 CHICAGO IL DISTRIBUTION CENTER Arrived at USPS Regional Facility
2026-03-10 18:19 FRANKLIN PARK IL 60131 Accepted at USPS Origin Facility
2026-03-10 13:35 Chicago IL USA Departed Chicago station
2026-03-10 13:00 Chicago IL USA Arrived atChicago station
2026-03-10 11:40 Chicago IL USA Released from customs: customs cleared.
2026-03-09 09:44 Chicago IL USA Arrived at destination airport
2026-03-09 03:05 HK international airport Next stop Chicago Airport
2026-03-08 18:50 HK international airport Arrived at the International airport
2026-03-08 06:48 SHENZHEN Depart from facility to service provider
2026-03-08 00:45 SHENZHEN Packaged
2026-03-07 04:32 SHENZHEN Shipment arrived
2026-03-07 00:46 FRANKLIN PARK IL 60131 Shipping Label Created, USPS Awaiting Item
2026-03-06 19:32 DONGGUAN Depart from facility to service provider
2026-03-05 21:41 DONGGUAN Shipment arrived
2026-03-05 11:26 Parcel information received
2026-03-05 11:26 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

不满意退回 (索要问题信息/照片)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=13 | ROUND LAKE IL 60073 Delivered, Front Door/Porch

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-24T06:56:26Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Thank you for your feedback. To help resolve this issue, please provide:
1.Details about your concerns with the product
2.Photos of all items received
3.Photo of the tracking number
4.Photo of the SKU number (under barcode)
We'll work on a solution once we receive these details. Please note: Do not return the item until we provide the authorized return address.
Best regards,

Best regards,
Lin

物流详情