工单 #46237

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创建：2026-03-24T06:21:32Z | 更新：2026-03-24T06:56:37Z

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工单ID（用于发送回复）
客户邮箱
运单号（可手动覆盖）
物流查询 fc（自动/可空）
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订单字段

姓名：晓琳
订单号：#1248
物流单号：IT966484958GB
店铺：Ora-英国
产品：V18吸尘器-英规
金额：195.0 GBP
物流信息
物流状态：InTransit
最新日期：2026-03-23
更新天数：1天
状态摘要
InTransit | days_update=1 | CN InTransit Parcel is leaving Airport, Parcel Leaving Port
查看物流详细信息 
Number:  IT966484958GB
Package status:  InTransit (5 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-23 06:44 CN InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-21 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-21 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-21 16:00 Customs declaration completed
2026-03-21 16:00 InTransit Customs declaration completed
2026-03-21 04:32 InTransit Shipment Announced
2026-03-21 04:32 Shipment Announced
2026-03-21 02:48 Shipment Announced
2026-03-21 02:48 Departed Hub
2026-03-21 02:22 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-20 23:20 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-20 23:20 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-20 14:48 DONGGUAN Depart from facility to service provider
2026-03-19 17:23 DONGGUAN Shipment arrived
2026-03-17 12:02 Parcel information received
2026-03-17 12:02 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en
最新客户消息翻译
来自客户的消息

您好，
支持团队，

您的商店 Orazum 收到客户的消息

邮箱：pcmb@icloud.com

姓名：Tish Littlewood

电话：

您的消息：请您就我的配送情况提供建议——我无法跟踪您发送的追踪号码，因为系统显示该号码不可用——我对仍在等待配送感到失望，因此希望尽快得到更新。我下单的时间是 2026 年 3 月 16 日。

2026-03-23 23:20:42
对话统计
总消息：1 条 | 客户：1 条 | 客服：0 条 | 下轮次：1
解析时间：2026-03-24T14:21:43.871934

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：InTransit | days_update=1 | CN InTransit Parcel is leaving Airport, Parcel Leaving Port
reasoning：

      

      

        
        
      

      
        

          
          

            手动选择类型（按分类）
          

          
          
          

              
              
          


          
          

              
              

                
              

          


          
          

          

            
            
          

        

        
      
    

  


  

    
发送状态

    
last_send_status：success

    
last_send_at：2026-03-24T06:56:34Z

    

  


  

    
流水线状态

    
pipeline_status：COMPLETED

    
pipeline_at：

    

  


  

    

      
英文话术

      

      
    

    

      
中文话术

      

      
    

  

  
  
  

    
目标语种话术

    
Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (IT966484958GB). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

    
  

  

  
  

    
物流详情

    
物流状态：InTransit

    
最新日期：2026-03-23

    
停更天数：1

    

      查看物流文本
      
Number:  IT966484958GB
Package status:  InTransit (5 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-23 06:44 CN InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-21 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-21 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-21 16:00 Customs declaration completed
2026-03-21 16:00 InTransit Customs declaration completed
2026-03-21 04:32 InTransit Shipment Announced
2026-03-21 04:32 Shipment Announced
2026-03-21 02:48 Shipment Announced
2026-03-21 02:48 Departed Hub
2026-03-21 02:22 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-20 23:20 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-20 23:20 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-20 14:48 DONGGUAN Depart from facility to service provider
2026-03-19 17:23 DONGGUAN Shipment arrived
2026-03-17 12:02 Parcel information received
2026-03-17 12:02 Parcel Data Received
======================================
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