工单 #46231

返回工单列表
创建:2026-03-24T06:21:32Z | 更新:2026-03-24T09:39:21Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1098
物流单号:JD0002234122771412
店铺:Swi-英国
产品:MP3
金额:139.0 GBP
物流信息
物流状态:Delivered
最新日期:2026-01-27
更新天数:56天
状态摘要
Delivered | days_update=56 | PETERBOROUGH HOME DELIVERY Delivered, Your parcel has been delivered to a safe place (Front Porch)
查看物流详细信息
Number:  JD0002234122771412
Package status:  Delivered (8 Days)
Country:  CN -> GB
VYANG 维央:
2026-01-27 20:45 PETERBOROUGH HOME DELIVERY Delivered, Your parcel has been delivered to a safe place (Front Porch)
2026-01-27 18:19 PETERBOROUGH HOME DELIVERY Your parcel is with one of our drivers for delivery (due between 11:54 - 13:54)
2026-01-27 18:19 PETERBOROUGH HOME DELIVERY DeliveryReady, Your parcel is with one of our drivers for delivery (due between 11:54 - 13:54)
2026-01-27 14:45 PETERBOROUGH SERVICE CENTRE We have your parcel. Please check back for updates
2026-01-27 12:13 PETERBOROUGH SERVICE CENTRE InTransit, Your parcel has arrived at your delivery depot (PETERBOROUGH SERVICE CENTRE)
2026-01-27 12:13 PETERBOROUGH SERVICE CENTRE Your parcel has arrived at your delivery depot (PETERBOROUGH SERVICE CENTRE)
2026-01-27 11:36 PETERBOROUGH SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-01-27 03:35 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-01-27 03:35 HATFIELD TERMINAL Your parcel is at our national hub
2026-01-24 22:22 InTransit Custom clearance completed
2026-01-24 22:22 Custom clearance completed
2026-01-24 10:38 Parcel arrives at Airport Parcel Arrival
2026-01-24 10:38 InTransit Parcel arrives at Airport, Parcel Arrival
2026-01-23 16:36 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-01-23 16:36 Parcel is leaving Airport Parcel Leaving Port
2026-01-22 21:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-01-22 21:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-01-21 16:00 InTransit Customs declaration completed
2026-01-21 16:00 Customs declaration completed
2026-01-21 05:56 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-01-21 05:56 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-01-21 02:53 YODEL We have your parcel. Please check back for updates
2026-01-21 00:31 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-01-21 00:31 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-01-20 19:59 DONGGUAN Depart from facility to service provider
2026-01-20 19:36 DONGGUAN Shipment arrived
2026-01-20 02:57 PETERBOROUGH SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-01-20 02:13 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-01-19 17:32 Parcel Data Received
2026-01-18 12:36 Parcel information received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
早上好,

我已将物品退回到您在电子邮件中提供的地址。证据见附件,您的完整电子邮件如下。

斯蒂芬·史密斯
对话统计
总消息:3 条 | 客户:2 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-24T16:53:53.565050

类型判断结果

多重操作列表:
感谢您告知我们您将包裹退回的地址,我们会向仓库核实是否收到包裹 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=56 | PETERBOROUGH HOME DELIVERY Delivered, Your parcel has been delivered to a safe place (Front Porch)
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-24T09:39:19Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We have received the return address you provided and are contacting the warehouse to confirm whether the package has been signed for. We will inform you of the verification result as soon as possible. If there is any additional information needed, please feel free to let us know. We look forward to resolving this for you quickly and ensuring the subsequent process goes smoothly.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-01-27
停更天数:56
查看物流文本
Number:  JD0002234122771412
Package status:  Delivered (8 Days)
Country:  CN -> GB
VYANG 维央:
2026-01-27 20:45 PETERBOROUGH HOME DELIVERY Delivered, Your parcel has been delivered to a safe place (Front Porch)
2026-01-27 18:19 PETERBOROUGH HOME DELIVERY Your parcel is with one of our drivers for delivery (due between 11:54 - 13:54)
2026-01-27 18:19 PETERBOROUGH HOME DELIVERY DeliveryReady, Your parcel is with one of our drivers for delivery (due between 11:54 - 13:54)
2026-01-27 14:45 PETERBOROUGH SERVICE CENTRE We have your parcel. Please check back for updates
2026-01-27 12:13 PETERBOROUGH SERVICE CENTRE InTransit, Your parcel has arrived at your delivery depot (PETERBOROUGH SERVICE CENTRE)
2026-01-27 12:13 PETERBOROUGH SERVICE CENTRE Your parcel has arrived at your delivery depot (PETERBOROUGH SERVICE CENTRE)
2026-01-27 11:36 PETERBOROUGH SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-01-27 03:35 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-01-27 03:35 HATFIELD TERMINAL Your parcel is at our national hub
2026-01-24 22:22 InTransit Custom clearance completed
2026-01-24 22:22 Custom clearance completed
2026-01-24 10:38 Parcel arrives at Airport Parcel Arrival
2026-01-24 10:38 InTransit Parcel arrives at Airport, Parcel Arrival
2026-01-23 16:36 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-01-23 16:36 Parcel is leaving Airport Parcel Leaving Port
2026-01-22 21:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-01-22 21:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-01-21 16:00 InTransit Customs declaration completed
2026-01-21 16:00 Customs declaration completed
2026-01-21 05:56 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-01-21 05:56 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-01-21 02:53 YODEL We have your parcel. Please check back for updates
2026-01-21 00:31 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-01-21 00:31 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-01-20 19:59 DONGGUAN Depart from facility to service provider
2026-01-20 19:36 DONGGUAN Shipment arrived
2026-01-20 02:57 PETERBOROUGH SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-01-20 02:13 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-01-19 17:32 Parcel Data Received
2026-01-18 12:36 Parcel information received
======================================
Powered by www.17track.net.