工单 #46227

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创建:2026-03-24T06:21:32Z | 更新:2026-03-24T06:56:43Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#11016
物流单号:4PX3002570316632CN
店铺:S-美国
产品:智能门铃-黑色
金额:159.0 USD
物流信息
物流状态:Delivered
最新日期:2026-03-20
更新天数:4天
状态摘要
Delivered | days_update=4 | US 84094-1827 Parcel has been delivered.(Front door)
查看物流详细信息
Number:  4PX3002570316632CN
Package status:  Delivered (5 Days)
Country:  CN -> US
VYANG 维央:
2026-03-20 16:43 US 84094-1827 Parcel has been delivered.(Front door)
2026-03-20 09:34 US 84094-1827 Parcel is out for delivery.
2026-03-20 08:34 US 84107 Parcel received by local Facility.
2026-03-19 10:05 US 89102 Parcel received by Transit Facility.
2026-03-18 17:26 US 90640 Parcel departed from Facility.
2026-03-18 17:19 US 90640 Parcel received by in LAX01.
2026-03-18 13:48 In transit it's progressing through Post network
2026-03-18 12:20 LAX Customs clearance agent received the shipment in destnation country.
2026-03-18 06:50 Arrival to the destination airport
2026-03-18 05:35 Departure from the original airport
2026-03-17 23:59 Released from customs: customs cleared.
2026-03-17 21:41 Hand over to airline.
2026-03-17 04:39 Nancheng Depart from facility to service provider.
2026-03-17 01:29 Nancheng Shipment arrived at facility and measured.
2026-03-17 01:28 Nancheng Shipment arrived at facility and measured.
2026-03-17 01:28 Nancheng Shipment picked up.
2026-03-16 20:31 DONGGUAN Depart from facility to service provider
2026-03-16 19:10 DONGGUAN Shipment arrived
2026-03-16 10:28 US 90640 Shipping Order Created.
2026-03-15 12:21 Parcel information received
2026-03-15 12:21 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我该如何退回门铃订单号11016?
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-24T14:21:48.334606

类型判断结果

多重操作列表:
不满意退回 (索要问题信息/照片)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=4 | US 84094-1827 Parcel has been delivered.(Front door)
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-24T06:56:42Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thank you for your feedback. To help resolve this issue, please provide:
1.Details about your concerns with the product
2.Photos of all items received
3.Photo of the tracking number
4.Photo of the SKU number (under barcode)
We'll work on a solution once we receive these details. Please note: Do not return the item until we provide the authorized return address.
Best regards,

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-20
停更天数:4
查看物流文本
Number:  4PX3002570316632CN
Package status:  Delivered (5 Days)
Country:  CN -> US
VYANG 维央:
2026-03-20 16:43 US 84094-1827 Parcel has been delivered.(Front door)
2026-03-20 09:34 US 84094-1827 Parcel is out for delivery.
2026-03-20 08:34 US 84107 Parcel received by local Facility.
2026-03-19 10:05 US 89102 Parcel received by Transit Facility.
2026-03-18 17:26 US 90640 Parcel departed from Facility.
2026-03-18 17:19 US 90640 Parcel received by in LAX01.
2026-03-18 13:48 In transit it's progressing through Post network
2026-03-18 12:20 LAX Customs clearance agent received the shipment in destnation country.
2026-03-18 06:50 Arrival to the destination airport
2026-03-18 05:35 Departure from the original airport
2026-03-17 23:59 Released from customs: customs cleared.
2026-03-17 21:41 Hand over to airline.
2026-03-17 04:39 Nancheng Depart from facility to service provider.
2026-03-17 01:29 Nancheng Shipment arrived at facility and measured.
2026-03-17 01:28 Nancheng Shipment arrived at facility and measured.
2026-03-17 01:28 Nancheng Shipment picked up.
2026-03-16 20:31 DONGGUAN Depart from facility to service provider
2026-03-16 19:10 DONGGUAN Shipment arrived
2026-03-16 10:28 US 90640 Shipping Order Created.
2026-03-15 12:21 Parcel information received
2026-03-15 12:21 Parcel information received
======================================
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