工单 #46224

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创建:2026-03-24T06:21:33Z | 更新:2026-03-24T07:13:08Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1804
物流单号:ZC60332322299
店铺:SM-美国
产品:平板电脑-黑色
金额:209.0 USD
物流信息
物流状态:Delivered
最新日期:2026-01-12
更新天数:71天
状态摘要
Delivered | days_update=71 | Delivery Location Delivered
查看物流详细信息
Number:  ZC60332322299
Package status:  Delivered (9 Days)
Country:  CN -> US
VYANG 维央:
2026-01-12 15:24 Delivery Location Delivered
2026-01-12 08:24 EWR_BOS Warehouse Out for Delivery
2026-01-11 22:33 EWR_BOS Warehouse Arrived At Warehouse
2026-01-11 22:24 EWR Hub In Transit
2026-01-11 16:29 EWR Hub Shipment Received at Facility
2026-01-10 11:44 New York NY USA Departed New York station
2026-01-10 11:20 New York NY USA Arrive at New York station
2026-01-10 10:55 New York NY USA Released from customs: customs cleared.
2026-01-07 03:10 New York NY USA Arrived at destination airport
2026-01-06 18:09 HK international airport Next stop New York airport
2026-01-05 16:50 HK international airport Arrived at the International airport
2026-01-05 02:37 SHENZHEN Depart from facility to service provider
2026-01-05 01:06 SHENZHEN Packaged
2026-01-04 22:12 SHENZHEN Shipment arrived
2026-01-04 17:53 DONGGUAN Depart from facility to service provider
2026-01-04 15:08 DONGGUAN Shipment arrived
2026-01-04 07:17 SYSTEM Shipping Label Created
2026-01-02 01:15 Parcel information received
2026-01-02 01:15 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
嗨!
我有些文件在显示时会不受控制地旋转。

我可以设置/关闭旋转吗?或者……我可以创建文件使它们不旋转吗?

谢谢!

迈克尔
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-24T14:21:55.075464

类型判断结果

多重操作列表:
产品不工作 (索取视频)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=71 | Delivery Location Delivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-24T07:13:07Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We're sorry to hear you're having trouble with your product. Could you please send us a video showing the issue? This will help us determine if it's a product defect or if we can help you with the setup.
We'll review your video and respond within 24 hours.
Important: Please don't return the item until we provide you with the correct return address. The address on the package is not for returns.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-01-12
停更天数:71
查看物流文本
Number:  ZC60332322299
Package status:  Delivered (9 Days)
Country:  CN -> US
VYANG 维央:
2026-01-12 15:24 Delivery Location Delivered
2026-01-12 08:24 EWR_BOS Warehouse Out for Delivery
2026-01-11 22:33 EWR_BOS Warehouse Arrived At Warehouse
2026-01-11 22:24 EWR Hub In Transit
2026-01-11 16:29 EWR Hub Shipment Received at Facility
2026-01-10 11:44 New York NY USA Departed New York station
2026-01-10 11:20 New York NY USA Arrive at New York station
2026-01-10 10:55 New York NY USA Released from customs: customs cleared.
2026-01-07 03:10 New York NY USA Arrived at destination airport
2026-01-06 18:09 HK international airport Next stop New York airport
2026-01-05 16:50 HK international airport Arrived at the International airport
2026-01-05 02:37 SHENZHEN Depart from facility to service provider
2026-01-05 01:06 SHENZHEN Packaged
2026-01-04 22:12 SHENZHEN Shipment arrived
2026-01-04 17:53 DONGGUAN Depart from facility to service provider
2026-01-04 15:08 DONGGUAN Shipment arrived
2026-01-04 07:17 SYSTEM Shipping Label Created
2026-01-02 01:15 Parcel information received
2026-01-02 01:15 Parcel information received
======================================
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