Case #1758

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2211

物流单号：RELRLWH1F62Y

店铺：Eb-英国

产品：雷达

金额：109.0 GBP

物流信息

物流状态：Delivered

最新日期：2026-03-19

更新天数：5天

状态摘要

Delivered | days_update=5 | Delivered Customer collected the parcel

查看物流详细信息

Number:  RELRLWH1F62Y
Package status:  Delivered (10 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-19 20:13 Delivered Customer collected the parcel
2026-03-18 15:27 Ready for customer collection at pitstop
2026-03-18 15:27 DeliveryReady Ready for customer collection at pitstop
2026-03-17 14:10 DeliveryReady Ready for customer collection at pitstop
2026-03-17 14:10 Ready for customer collection at pitstop
2026-03-17 05:58 InTransit Order received from the sender
2026-03-17 05:58 Order received from the sender
2026-03-16 21:25 Order received from the sender
2026-03-16 21:25 InTransit Order received from the sender
2026-03-15 19:34 Custom clearance completed
2026-03-15 19:34 InTransit Custom clearance completed
2026-03-15 03:28 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-15 03:28 Parcel arrives at Airport, Parcel Arrival
2026-03-15 03:28 Parcel arrives at Airport Parcel Arrival
2026-03-13 19:54 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 19:54 Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 19:54 Parcel is leaving Airport Parcel Leaving Port
2026-03-12 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-12 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-12 17:48 InTransit Customs declaration completed
2026-03-12 17:48 Customs declaration completed
2026-03-12 15:56 Preparing for customer collection
2026-03-12 01:34 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-12 01:34 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-11 20:55 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-11 20:55 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-11 15:35 DONGGUAN Depart from facility to service provider
2026-03-11 14:32 DONGGUAN Shipment arrived
2026-03-10 12:00 Order details received
2026-03-10 12:00 Parcel information received
2026-03-10 11:59 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

不满意退回 (索要问题信息/照片)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=5 | Delivered Customer collected the parcel

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-24T07:13:07Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Thank you for your feedback. To help resolve this issue, please provide:
1.Details about your concerns with the product
2.Photos of all items received
3.Photo of the tracking number
4.Photo of the SKU number (under barcode)
We'll work on a solution once we receive these details. Please note: Do not return the item until we provide the authorized return address.
Best regards,

Best regards,
Lin

物流详情