工单 #46210

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创建:2026-03-24T06:21:33Z | 更新:2026-03-24T07:13:16Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1441
物流单号:UK985245350YP
店铺:VA-加拿大
产品:录音仪
金额:457.3 CAD
物流信息
物流状态:Delivered
最新日期:2026-03-22
更新天数:2天
状态摘要
Delivered | days_update=2 | Completed Unloading at Delivery Location
查看物流详细信息
Number:  UK985245350YP
Package status:  Delivered (9 Days)
Country:  CN -> CA
VYANG 维央:
2026-03-22 15:28 Completed Unloading at Delivery Location
2026-03-22 11:50 Loaded on Truck
2026-03-22 09:09 Arrived at Terminal Location
2026-03-19 14:12 Arrived at Terminal Location
2026-03-19 14:11 Arrived at Terminal Location
2026-03-19 14:11 Received from Prior Carrier
2026-03-19 13:10 Batch delivery to carrier
2026-03-18 20:32 Scanned arrived at FB Canada
2026-03-18 13:52 International shipment release - Import
2026-03-18 13:52 Pick up by local carrier at destination port
2026-03-17 20:19 Port of destination - Arrival
2026-03-17 15:30 Port of departure - Departure
2026-03-16 13:02 Arrived at domestic terminal station
2026-03-16 07:55 International shipment release - Export
2026-03-16 07:55 Port of departure - Received by carrier
2026-03-16 04:02 Yanwen facility - Outbound
2026-03-15 20:06 Tendered for Delivery
2026-03-15 06:35 Processing information input
2026-03-14 15:57 DONGGUAN Depart from facility to service provider
2026-03-14 15:45 Yanwen Pickup Scan
2026-03-13 16:13 DONGGUAN Shipment arrived
2026-03-12 10:13 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
你好,

我想退货并获得退款——我该如何操作?谢谢。

我收到了一台录音笔,所以不再需要了。

珍

-- 

詹妮弗·威廉姆斯
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-24T14:22:34.529659

类型判断结果

多重操作列表:
不满意退回 (索要问题信息/照片)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=2 | Completed Unloading at Delivery Location
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-24T07:13:15Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thank you for your feedback. To help resolve this issue, please provide:
1.Details about your concerns with the product
2.Photos of all items received
3.Photo of the tracking number
4.Photo of the SKU number (under barcode)
We'll work on a solution once we receive these details. Please note: Do not return the item until we provide the authorized return address.
Best regards,

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-22
停更天数:2
查看物流文本
Number:  UK985245350YP
Package status:  Delivered (9 Days)
Country:  CN -> CA
VYANG 维央:
2026-03-22 15:28 Completed Unloading at Delivery Location
2026-03-22 11:50 Loaded on Truck
2026-03-22 09:09 Arrived at Terminal Location
2026-03-19 14:12 Arrived at Terminal Location
2026-03-19 14:11 Arrived at Terminal Location
2026-03-19 14:11 Received from Prior Carrier
2026-03-19 13:10 Batch delivery to carrier
2026-03-18 20:32 Scanned arrived at FB Canada
2026-03-18 13:52 International shipment release - Import
2026-03-18 13:52 Pick up by local carrier at destination port
2026-03-17 20:19 Port of destination - Arrival
2026-03-17 15:30 Port of departure - Departure
2026-03-16 13:02 Arrived at domestic terminal station
2026-03-16 07:55 International shipment release - Export
2026-03-16 07:55 Port of departure - Received by carrier
2026-03-16 04:02 Yanwen facility - Outbound
2026-03-15 20:06 Tendered for Delivery
2026-03-15 06:35 Processing information input
2026-03-14 15:57 DONGGUAN Depart from facility to service provider
2026-03-14 15:45 Yanwen Pickup Scan
2026-03-13 16:13 DONGGUAN Shipment arrived
2026-03-12 10:13 Parcel information received
======================================
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