Case #1779

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操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1071

物流单号：H01SRA0052796502

店铺：FR-英国

产品：X30无蓝牙-7寸导航仪-英规

金额：119.0 GBP

物流信息

物流状态：Exception

最新日期：2026-01-13

更新天数：70天

状态摘要

Exception | days_update=70 | Returned Your parcel is on its way back to the sender

查看物流详细信息

Number:  H01SRA0052796502
Package status:  Expired (95 Days)
Country:  CN -> GB
VYANG 维央:
2026-01-13 15:19 Returned Your parcel is on its way back to the sender
2026-01-13 15:19 Your parcel is on its way back to the sender
2026-01-12 23:46 Your parcel is on its way back to the sender
2026-01-12 23:46 Returned Your parcel is on its way back to the sender
2026-01-03 21:46 We're sorry, your parcel has been delayed. We'll update your tracking when it's on the way on the next working day
2026-01-03 21:46 We're sorry your parcel has been delayed. We'll update your tracking when it's on the way on the next working day
2026-01-03 21:46 DeliveryReady We're sorry, your parcel has been delayed. We'll update your tracking when it's on the way on the next working day
2026-01-03 18:12 Your local courier will deliver your parcel between 17:30 and 19:30 today
2026-01-03 08:27 Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2026-01-01 03:36 Your courier has had an issue with getting to the delivery address. If you have any delivery instructions you think might help, please get in touch
2026-01-01 03:36 DeliveryReady Your courier has had an issue with getting to the delivery address. If you have any delivery instructions you think might help, please get in touch
2026-01-01 03:36 Your courier has had an issue with getting to the delivery address. If you have any delivery instructions you think might help please get in touch
2026-01-01 03:24 We're sorry we've had to reschedule your delivery. Your local courier will now deliver between 18:30 and 20:30 today
2025-12-31 19:04 DeliveryReady Your local courier will deliver your parcel between 17:30 and 19:30 today
2025-12-31 19:04 Your local courier will deliver your parcel between 17:30 and 19:30 today
2025-12-31 17:08 Your parcel is on its way to you today
2025-12-31 08:35 Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-31 08:35 InTransit Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-30 21:33 InTransit We're processing your parcel at our hub
2025-12-30 21:33 We're processing your parcel at our hub
2025-12-30 03:50 Custom clearance completed
2025-12-30 03:50 InTransit Custom clearance completed
2025-12-29 18:49 Parcel arrives at Airport, Parcel Arrival
2025-12-29 18:49 Parcel arrives at Airport Parcel Arrival
2025-12-29 18:49 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-27 13:58 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-27 13:58 Parcel is leaving Airport Parcel Leaving Port
2025-12-27 13:58 Parcel is leaving Airport, Parcel Leaving Port
2025-12-26 21:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-26 21:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-12-26 16:00 InTransit Customs declaration completed
2025-12-26 16:00 Customs declaration completed
2025-12-25 07:08 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2025-12-25 07:08 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-24 18:33 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-24 18:33 Shenzhen InTransit, Parcel processed at Shenzhen Sorting Centre.
2025-12-24 18:33 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-24 17:36 DONGGUAN Depart from facility to service provider
2025-12-24 15:03 We've collected your parcel
2025-12-24 10:56 We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
2025-12-23 17:54 DONGGUAN Shipment arrived
2025-12-20 15:06 Parcel Data Received
2025-12-20 15:06 DataReceived Parcel Data Received
2025-12-20 11:27 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

告知顾客我们已经收到您的地址，正在联系物流商咨询是否可以重派 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Exception | days_update=70 | Returned Your parcel is on its way back to the sender

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-24T08:38:57Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We have received the delivery address you provided and are contacting the logistics provider to see if it is possible to reschedule the shipment. If the logistics provider needs to further verify information, we will inform you immediately. Please keep your phone or email accessible so that we can communicate with you promptly. We look forward to delivering your package to you as soon as possible and ensuring you are satisfied with your receipt.

Best regards,
Lin

物流详情