工单 #46430

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创建:2026-03-24T07:14:47Z | 更新:2026-03-24T08:39:01Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
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生成和发送

订单字段

姓名:晓琳
订单号:#1537
物流单号:00794210305261265384
店铺:MC-新西兰
产品:路由器-澳规
金额:329.0 NZD
物流信息
物流状态:Delivered
最新日期:2026-03-24
更新天数:0天
状态摘要
Delivered | days_update=0 | WITH COURIER FOR DELIVERY
查看物流详细信息
Number:  00794210305261265384
Package status:  Delivered (7 Days)
Country:  CN -> NZ
VYANG 维央:
2026-03-24 09:25 WITH COURIER FOR DELIVERY
2026-03-24 04:10 PROCESSED AT LOCAL HUB
2026-03-24 00:33 PROCESSED AT LOCAL HUB
2026-03-24 00:05 PROCESSED AT LOCAL HUB
2026-03-23 21:12 IN TRANSIT TO LOCAL DEPOT
2026-03-23 21:11 CLEARED FOR IMPORT
2026-03-23 21:10 ARRIVED INTO DESTINATION COUNTRY FACILITY
2026-03-23 19:12 IMPORT CUSTOMS CLEARED
2026-03-23 18:02 AUCKLAND COLLECTED FROM AIRPORT TERMINAL
2026-03-23 09:41 AUCKLAND ARRIVED AT DESTINATION AIRPORT
2026-03-22 20:30 HONG KONG UPLIFTED FROM TRANSSHIPMENT HUB
2026-03-22 00:00 TRACKING NUMBER ALLOCATED TO PARCEL
2026-03-20 11:53 EXPORT CUSTOMS CLEARED
2026-03-20 02:28 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-20 02:28 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-18 00:13 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-18 00:13 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-18 00:12 SHENZHEN RECEIVED SHIPMENT
2026-03-18 00:12 SHENZHEN RECEIVED SHIPMENT
2026-03-18 00:11 SHIPPING INFORMATION RECEIVED
2026-03-18 00:11 SHIPPING INFORMATION RECEIVED
2026-03-17 16:28 DONGGUAN Depart from facility to service provider
2026-03-17 16:19 DONGGUAN Shipment arrived
2026-03-15 12:30 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
您好。

我已经收到了我的Meacode,但遗憾的是,非常失望的是,它没有L/Van线路选项。因此,我想知道是否可以退货并获得退款?

此致

Jacquline Scholtz  
来自我的iPhone发送
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-24T15:14:55.392816

类型判断结果

多重操作列表:
产品不工作 (索取视频)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=0 | WITH COURIER FOR DELIVERY
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-24T08:39:00Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We're sorry to hear you're having trouble with your product. Could you please send us a video showing the issue? This will help us determine if it's a product defect or if we can help you with the setup.
We'll review your video and respond within 24 hours.
Important: Please don't return the item until we provide you with the correct return address. The address on the package is not for returns.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-24
停更天数:
查看物流文本
Number:  00794210305261265384
Package status:  Delivered (7 Days)
Country:  CN -> NZ
VYANG 维央:
2026-03-24 09:25 WITH COURIER FOR DELIVERY
2026-03-24 04:10 PROCESSED AT LOCAL HUB
2026-03-24 00:33 PROCESSED AT LOCAL HUB
2026-03-24 00:05 PROCESSED AT LOCAL HUB
2026-03-23 21:12 IN TRANSIT TO LOCAL DEPOT
2026-03-23 21:11 CLEARED FOR IMPORT
2026-03-23 21:10 ARRIVED INTO DESTINATION COUNTRY FACILITY
2026-03-23 19:12 IMPORT CUSTOMS CLEARED
2026-03-23 18:02 AUCKLAND COLLECTED FROM AIRPORT TERMINAL
2026-03-23 09:41 AUCKLAND ARRIVED AT DESTINATION AIRPORT
2026-03-22 20:30 HONG KONG UPLIFTED FROM TRANSSHIPMENT HUB
2026-03-22 00:00 TRACKING NUMBER ALLOCATED TO PARCEL
2026-03-20 11:53 EXPORT CUSTOMS CLEARED
2026-03-20 02:28 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-20 02:28 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-18 00:13 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-18 00:13 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-18 00:12 SHENZHEN RECEIVED SHIPMENT
2026-03-18 00:12 SHENZHEN RECEIVED SHIPMENT
2026-03-18 00:11 SHIPPING INFORMATION RECEIVED
2026-03-18 00:11 SHIPPING INFORMATION RECEIVED
2026-03-17 16:28 DONGGUAN Depart from facility to service provider
2026-03-17 16:19 DONGGUAN Shipment arrived
2026-03-15 12:30 Parcel information received
======================================
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