Case #1787

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

OFFICIAL

Dear Karen,

ME1772280413885RUZ

Please deliver parcel to

Mrs D Pinchbeck,

PO BOX 692

Mt Barker, SA 5251

Or to the address below.

Kind regards,

Diane Pinchbeck

Infection Control / Bloodsafe / OPD NC

Neuroscience, Rehabilitation & Speciality Medicine 2

(08) 73261606
 |

Mobile 043 5383921

|  f:

(08) 71175987

|  Adelaide/Kaurna country

Location: Statewide Rehabilitation Services Repat Health Precinct | OPD Rm 12.03.026,

216 Daws Rd, Daw Park SA 5041

Email:

Diane.Pinchbeck@sa.gov.au
;

web:

IPCU Intranet Site and Resources

Know the infection risks, share the solutions

I acknowledge Aboriginal and Torres Strait Islander people as the Traditional Owners of this country throughout Australia, and their connection to land and community. I pay
 my respect to their cultures, and to the Elders both past and present.

This email may contain confidential information, which also may be legally privileged. Only the intended recipient(s) may access, use, distribute or copy this email. If this
 email is received in error, please inform the sender by return email and delete the original.

From:
 evoluir.co.uk

Sent:
 Monday, 23 March 2026 9:01 PM

To:
 Pinchbeck, Diane (Health)

Subject:

You don't often get email from

support@evoluir.co.uk
.

Learn why this is important

Dear Customer,

We are writing to inform you that our carrier, 
MicroExpress
, has reported a

Failed Delivery Attempt
 for your package (
ME1772280413885RUZ
).

To ensure you receive your order and avoid the parcel being returned to us, we recommend you contact

MicroExpress
 directly to verify its location or reschedule delivery:

Carrier:
 MicroExpress (Australia)

Contact Email:

customer-service@microexpress.com.au

Tracking Website:

http://api.mircoexpress.com/

Their team is available Monday to Sunday during Australian business hours. Please act as soon as possible.

Best regards,

Karen

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1462

物流单号：ZC57747503299

店铺：E-澳洲

产品：数码相机电池

金额：415.0 AUD

物流信息

物流状态：InTransit

最新日期：2026-03-19

更新天数：5天

状态摘要

InTransit | days_update=5 | Hindmarsh(SA) Item returned to warehouse(cage:Hindmarsh-1),awaiting for the next delivery cycle

查看物流详细信息

Number:  ZC57747503299
Package status:  InTransit (27 Days)
Country:  CN -> AU
VYANG 维央:
2026-03-19 18:41 Hindmarsh(SA) Item returned to warehouse(cage:Hindmarsh-1),awaiting for the next delivery cycle
2026-03-19 18:41 Hindmarsh(SA) Shipment returning
2026-03-15 19:14 Daw Park(SA) Attempted delivery failed:Auspost Address#
2026-03-15 19:14 Daw Park(SA) Shipment returning
2026-03-13 19:40 Hindmarsh(SA) The package is in transit
2026-03-13 19:40 Hindmarsh(SA) Item onboard ready for delivery
2026-03-13 15:04 Hindmarsh(SA) Arrived processing center
2026-03-13 15:04 Hindmarsh(SA) Item has been received by local delivery depot
2026-03-11 20:41 Sunshine West(VIC) In transit to ADL facility
2026-03-11 20:41 Sunshine West(VIC) The package is in transit
2026-03-11 20:40 Sunshine West(VIC) Arrived processing center
2026-03-11 20:40 Sunshine West(VIC) Item processed by local courier at sorting facility
2026-03-11 20:39 Sunshine West(VIC) Item has been received by local delivery depot
2026-03-05 16:03 MEL The package has been transferred to the service provider
2026-03-05 13:30 MEL The package has been cleared through customs
2026-03-05 11:29 MEL The package is being submitted for customs clearance
2026-03-05 09:29 MEL Arrived at destination airport
2026-03-04 12:45 HK Next stop,airport of destination
2026-03-03 20:00 HK Hand over to airline
2026-03-01 06:53 SHENZHEN Leaving Scan
2026-02-28 23:06 Label created
2026-02-28 23:06 Order Creation order submitted, pending to receive.
2026-02-28 19:15 SHENZHEN Barcode scanning
2026-02-28 07:51 SHENZHEN Depart from facility to service provider
2026-02-28 01:36 SHENZHEN Packaged
2026-02-28 00:13 SHENZHEN Shipment arrived
2026-02-27 18:35 DONGGUAN Depart from facility to service provider
2026-02-27 15:03 DONGGUAN Shipment arrived
2026-02-26 10:38 Forecast has been received
2026-02-26 10:38 Parcel information received
2026-02-26 10:38 Parcel information received
======================================
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AI历史分析结果

检测语言：en

最新客户消息翻译

官方

亲爱的Karen，

ME1772280413885RUZ

请将包裹送到

Mrs D Pinchbeck，

PO BOX 692

Mt Barker，SA 5251

或者送到下面的地址。

此致，

Diane Pinchbeck

感染控制 / 血液安全 / 门诊护理 NC

神经科学、康复与专科医学 2

B.N. | 商务管理文凭 | 人力资源文凭 | IV 级培训与评估证书 | 1全职 | ANMFSA 工会代表

电话：
(08) 73261606 | 手机：043 5383921 | 传真：(08) 71175987 | 阿德莱德/考纳地区

地点：全州康复服务，康复健康区 | 门诊室 12.03.026，
216 Daws Rd, Daw Park SA 5041

电子邮件：
Diane.Pinchbeck@sa.gov.au

网站：
IPCU 内联网及资源

了解感染风险，共享解决方案

我承认澳大利亚土著和托雷斯海峡岛民为澳大利亚本土土地的传统拥有者，并尊重他们与土地和社区的联系。我向他们的文化以及过去和现在的长者表示敬意。此电子邮件可能包含机密信息，也可能享有法律特权。只有预期的收件人可以访问、使用、分发或复制此电子邮件。如果您错误地收到此电子邮件，请通过回邮告知发件人并删除原邮件。

发件人：
 evoluir.co.uk 

发送时间：
 2026年3月23日星期一 21:01

收件人：
 Pinchbeck, Diane (Health) 

主题：
 你不常收到来自 support@evoluir.co.uk 的电子邮件。

了解为什么这很重要

尊敬的客户，

我们写信通知您，我们的承运商 MicroExpress 已报告您的包裹（ME1772280413885RUZ）送达失败。

为了确保您收到订单并避免包裹退回给我们，我们建议您直接联系 MicroExpress 核实包裹位置或重新安排送货：

承运商：
 MicroExpress（澳大利亚）

联系邮箱：
 customer-service@microexpress.com.au

追踪网站：
 http://api.mircoexpress.com/他们的团队在澳大利亚工作时间内从星期一到星期日都可以联系。请尽快处理。

此致，

凯伦

对话统计

总消息：1 条 | 客户：1 条 | 客服：0 条 | 下轮次：1

解析时间：2026-03-24T15:14:56.835862

类型判断结果

多重操作列表:

为确保您收到订单并避免包裹被退回给我们，我们建议您直接联系MicroExpress以核实其位置或重新安排配送: ·承运商:MicroExpress(澳大利亚) 联系邮箱:customer-service@microexpress.com.au 追踪网站:http://api.mircoexpress.com/ 他们的团队在澳大利亚工作时间周一至周日提供服务。请尽快采取行动。 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：InTransit | days_update=5 | Hindmarsh(SA) Item returned to warehouse(cage:Hindmarsh-1),awaiting for the next delivery cycle

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-24T08:39:03Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

To prevent the package from being returned in Australia, we have confirmed that the current delivery status requires you to verify the recipient information once more.  
Please contact MicroExpress (Australia) directly to check the package location or reschedule delivery through the following methods:  
- Email: customer-service@microexpress.com.au  
- Tracking link: http://api.mircoexpress.com/  
Their customer service team is available year-round and can assist you at any time.  
Please get in touch with them as soon as possible to ensure the package is delivered smoothly. We look forward to you receiving a satisfactory product.

Best regards,
Lin

物流详情