Case #1788

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1022

物流单号：H01SRA0049315799

店铺：Zen-英国

产品：背姿矫正带-S码

金额：151.3 GBP

物流信息

物流状态：NotFound

最新日期：2025-12-30

更新天数：85天

状态摘要

NotFound | days_update=85 | Your parcel is on its way back to the sender

查看物流详细信息

Number:  H01SRA0049315799
Package status:  Expired (104 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-30 23:15 Your parcel is on its way back to the sender
2025-12-30 23:15 Returned Your parcel is on its way back to the sender
2025-12-24 19:21 Your parcel is at our local depot and on its way to you
2025-12-24 19:21 DeliveryReady Your parcel is at our local depot and on its way to you
2025-12-24 18:21 We're sorry your parcel has been delayed. We'll update your tracking when it's on the way on the next working day
2025-12-24 18:21 We're sorry, your parcel has been delayed. We'll update your tracking when it's on the way on the next working day
2025-12-24 18:17 Your parcel is on its way to you today
2025-12-24 15:14 Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-24 02:37 InTransit Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-23 15:55 We're processing your parcel at our hub
2025-12-23 15:55 InTransit We're processing your parcel at our hub
2025-12-22 20:21 Custom clearance completed
2025-12-22 20:21 InTransit Custom clearance completed
2025-12-22 03:34 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-22 03:34 Parcel arrives at Airport Parcel Arrival
2025-12-22 03:34 Parcel arrives at Airport, Parcel Arrival
2025-12-19 19:32 Parcel is leaving Airport Parcel Leaving Port
2025-12-19 19:32 Parcel is leaving Airport, Parcel Leaving Port
2025-12-19 19:32 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-17 15:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-17 15:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-12-14 23:01 InTransit Customs declaration completed
2025-12-14 23:01 Customs declaration completed
2025-12-14 02:16 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-13 23:21 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-13 23:21 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-13 19:54 DONGGUAN Depart from facility to service provider
2025-12-13 13:42 DONGGUAN Shipment arrived
2025-12-12 01:55 We've collected your parcel
2025-12-11 19:52 We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
2025-12-11 19:52 Parcel information received
2025-12-11 19:52 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

告知无法退款 (需退回产品验证)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：NotFound | days_update=85 | Your parcel is on its way back to the sender

reasoning：

发送状态

last_send_status：

last_send_at：

流水线状态

pipeline_status：

pipeline_at：

英文话术

中文话术

物流详情