工单 #46427

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创建:2026-03-24T07:14:47Z | 更新:2026-03-25T10:34:30Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1022
物流单号:H01SRA0049315799
店铺:Zen-英国
产品:背姿矫正带-S码
金额:151.3 GBP
物流信息
物流状态:NotFound
最新日期:2025-12-30
更新天数:85天
状态摘要
NotFound | days_update=85 | Your parcel is on its way back to the sender
查看物流详细信息
Number:  H01SRA0049315799
Package status:  Expired (104 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-30 23:15 Your parcel is on its way back to the sender
2025-12-30 23:15 Returned Your parcel is on its way back to the sender
2025-12-24 19:21 Your parcel is at our local depot and on its way to you
2025-12-24 19:21 DeliveryReady Your parcel is at our local depot and on its way to you
2025-12-24 18:21 We're sorry your parcel has been delayed. We'll update your tracking when it's on the way on the next working day
2025-12-24 18:21 We're sorry, your parcel has been delayed. We'll update your tracking when it's on the way on the next working day
2025-12-24 18:17 Your parcel is on its way to you today
2025-12-24 15:14 Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-24 02:37 InTransit Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-23 15:55 We're processing your parcel at our hub
2025-12-23 15:55 InTransit We're processing your parcel at our hub
2025-12-22 20:21 Custom clearance completed
2025-12-22 20:21 InTransit Custom clearance completed
2025-12-22 03:34 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-22 03:34 Parcel arrives at Airport Parcel Arrival
2025-12-22 03:34 Parcel arrives at Airport, Parcel Arrival
2025-12-19 19:32 Parcel is leaving Airport Parcel Leaving Port
2025-12-19 19:32 Parcel is leaving Airport, Parcel Leaving Port
2025-12-19 19:32 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-17 15:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-17 15:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-12-14 23:01 InTransit Customs declaration completed
2025-12-14 23:01 Customs declaration completed
2025-12-14 02:16 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-13 23:21 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-13 23:21 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-13 19:54 DONGGUAN Depart from facility to service provider
2025-12-13 13:42 DONGGUAN Shipment arrived
2025-12-12 01:55 We've collected your parcel
2025-12-11 19:52 We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
2025-12-11 19:52 Parcel information received
2025-12-11 19:52 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
这太荒谬了

我没有收到商品!!!

我没有退回去!!!

它根本没到 ffs

完全是你们或快递的错

无论如何,这不是我的错!!!!

我再重复一遍

我已经够耐心了,我被告知它需要到你们的海外仓库

据说它已经到了

现在你们说它还需要返回给你们

你们只是让我四处奔波

我只想要退款!!!

来自 Gmail 移动端
对话统计
总消息:11 条 | 客户:6 条 | 客服:5 条 | 下轮次:6
解析时间:2026-03-25T18:33:51.863068

类型判断结果

多重操作列表:
告知无法退款 (需退回产品验证)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:NotFound | days_update=85 | Your parcel is on its way back to the sender
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:
last_send_at:

  

流水线状态

pipeline_status:
pipeline_at:

  

英文话术


      
    

中文话术


      
    

物流详情

物流状态:NotFound
最新日期:2025-12-30
停更天数:85
查看物流文本
Number:  H01SRA0049315799
Package status:  Expired (104 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-30 23:15 Your parcel is on its way back to the sender
2025-12-30 23:15 Returned Your parcel is on its way back to the sender
2025-12-24 19:21 Your parcel is at our local depot and on its way to you
2025-12-24 19:21 DeliveryReady Your parcel is at our local depot and on its way to you
2025-12-24 18:21 We're sorry your parcel has been delayed. We'll update your tracking when it's on the way on the next working day
2025-12-24 18:21 We're sorry, your parcel has been delayed. We'll update your tracking when it's on the way on the next working day
2025-12-24 18:17 Your parcel is on its way to you today
2025-12-24 15:14 Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-24 02:37 InTransit Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-23 15:55 We're processing your parcel at our hub
2025-12-23 15:55 InTransit We're processing your parcel at our hub
2025-12-22 20:21 Custom clearance completed
2025-12-22 20:21 InTransit Custom clearance completed
2025-12-22 03:34 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-22 03:34 Parcel arrives at Airport Parcel Arrival
2025-12-22 03:34 Parcel arrives at Airport, Parcel Arrival
2025-12-19 19:32 Parcel is leaving Airport Parcel Leaving Port
2025-12-19 19:32 Parcel is leaving Airport, Parcel Leaving Port
2025-12-19 19:32 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-17 15:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-17 15:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-12-14 23:01 InTransit Customs declaration completed
2025-12-14 23:01 Customs declaration completed
2025-12-14 02:16 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-13 23:21 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-13 23:21 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-13 19:54 DONGGUAN Depart from facility to service provider
2025-12-13 13:42 DONGGUAN Shipment arrived
2025-12-12 01:55 We've collected your parcel
2025-12-11 19:52 We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
2025-12-11 19:52 Parcel information received
2025-12-11 19:52 Parcel Data Received
======================================
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