工单 #46423

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创建:2026-03-24T07:14:47Z | 更新:2026-03-24T08:39:06Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
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订单字段

姓名:晓琳
订单号:#2845
物流单号:YT2532100707090602
店铺:MC-英国
产品:M8翻译耳机-白色
金额:99.0 GBP
物流信息
物流状态:Exception
最新日期:2025-11-30
更新天数:114天
状态摘要
Exception | days_update=114 | The address provided isn't correct so we can't deliver today, please provide the correct details
查看物流详细信息
Number:  YT2532100707090602
Package status:  Exception (126 Days)
Country:  CN -> GB
VYANG 维央:
2025-11-30 13:18 The address provided isn't correct so we can't deliver today, please provide the correct details
2025-11-30 13:18 The address provided isn't correct so we can't deliver today please provide the correct details
2025-11-30 10:23 ETA of delivery
2025-11-30 09:57 The courier has received this parcel for delivery and will set a delivery time shortly
2025-11-30 01:12 This parcel is on its way to the courier
2025-11-29 23:40 Parcel processed at the depot
2025-11-29 20:42 Parcel processed at the hub
2025-11-29 20:41 We've received this parcel at the hub and will be sorted to the customers delivery depot
2025-11-29 13:33 LONDON, LONDON, GB Delivered to local carrier
2025-11-29 13:25 LONDON, LONDON, GB Departed from facility
2025-11-29 08:49 LONDON, LONDON, GB Shipment is ready for outbound
2025-11-29 08:46 LONDON, LONDON, GB Arrived at sort facility
2025-11-27 19:36 LONDON, LONDON, GB Clearance processing completed - Import
2025-11-27 18:30 In clearance processing - Import
2025-11-27 18:22 LONDON, LONDON, GB NOA received
2025-11-27 18:18 GB International flight has arrived
2025-11-23 09:34 HK International flight has departed
2025-11-22 04:54 CN Arrived at the origin international airport
2025-11-21 20:55 Mainland China, CN Shipment is in transit to next facility
2025-11-20 05:40 Mainland China, CN Arrived at sort facility
2025-11-20 03:39 Mainland China, CN Departed from sort facility
2025-11-19 21:21 DONGGUAN Depart from facility to service provider
2025-11-19 21:16 Mainland China, CN Departed from sort facility
2025-11-19 20:24 Mainland China, CN Arrived at origin facility
2025-11-19 13:39 DONGGUAN Shipment arrived
2025-11-17 14:15 Shipment information received
2025-11-16 12:01 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
在2026-03-23 08:31:39,用户Meacode写道:

嗨,Karsibor1,

感谢您联系我们。

我们已检查了您的包裹的追踪状态(追踪号 YT2532100707090602==H00RVA0435358641)。

关于包裹状态和位置的最即时和具体的信息,我们建议您直接联系当地承运商。他们负责最终的交付和丢失包裹的调查。

请使用您的追踪号码尽快与他们联系。

此致,

Windy
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-24T15:14:59.917475

类型判断结果

多重操作列表:
告知无法退款 (需退回产品验证)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Exception | days_update=114 | The address provided isn't correct so we can't deliver today, please provide the correct details
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-24T08:39:06Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thank you for contacting us.
We would like to clarify that in order to process a refund, the product must be returned to us for verification. Once we receive the item and confirm its condition, we will proceed with the refund promptly.
Please note:
Do not return the product until we provide you with the official return address.
The refund will be issued after the returned item is inspected and approved.
If you agree to proceed, kindly confirm, and we will share the return instructions immediately.
We appreciate your understanding.
Best regards,

Best regards,
Lin

物流详情

物流状态:Exception
最新日期:2025-11-30
停更天数:114
查看物流文本
Number:  YT2532100707090602
Package status:  Exception (126 Days)
Country:  CN -> GB
VYANG 维央:
2025-11-30 13:18 The address provided isn't correct so we can't deliver today, please provide the correct details
2025-11-30 13:18 The address provided isn't correct so we can't deliver today please provide the correct details
2025-11-30 10:23 ETA of delivery
2025-11-30 09:57 The courier has received this parcel for delivery and will set a delivery time shortly
2025-11-30 01:12 This parcel is on its way to the courier
2025-11-29 23:40 Parcel processed at the depot
2025-11-29 20:42 Parcel processed at the hub
2025-11-29 20:41 We've received this parcel at the hub and will be sorted to the customers delivery depot
2025-11-29 13:33 LONDON, LONDON, GB Delivered to local carrier
2025-11-29 13:25 LONDON, LONDON, GB Departed from facility
2025-11-29 08:49 LONDON, LONDON, GB Shipment is ready for outbound
2025-11-29 08:46 LONDON, LONDON, GB Arrived at sort facility
2025-11-27 19:36 LONDON, LONDON, GB Clearance processing completed - Import
2025-11-27 18:30 In clearance processing - Import
2025-11-27 18:22 LONDON, LONDON, GB NOA received
2025-11-27 18:18 GB International flight has arrived
2025-11-23 09:34 HK International flight has departed
2025-11-22 04:54 CN Arrived at the origin international airport
2025-11-21 20:55 Mainland China, CN Shipment is in transit to next facility
2025-11-20 05:40 Mainland China, CN Arrived at sort facility
2025-11-20 03:39 Mainland China, CN Departed from sort facility
2025-11-19 21:21 DONGGUAN Depart from facility to service provider
2025-11-19 21:16 Mainland China, CN Departed from sort facility
2025-11-19 20:24 Mainland China, CN Arrived at origin facility
2025-11-19 13:39 DONGGUAN Shipment arrived
2025-11-17 14:15 Shipment information received
2025-11-16 12:01 Parcel information received
======================================
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