工单 #46417

返回工单列表
创建:2026-03-24T07:14:47Z | 更新:2026-03-24T08:39:11Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:
物流单号:
店铺:
产品:
金额:
物流信息
物流状态:无物流
状态摘要
订单无物流单号

AI历史分析结果

检测语言:en
最新客户消息翻译
嗨,我正在等待一只钛制煎锅的送达。

约翰·沃金顿,
法语教授。
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-24T15:15:01.563633

类型判断结果

多重操作列表:
YT2601700702070560/6011826532048派送失败,建议收件人尝试联系服务商这边核实包裹情况和所在位置,"派送商:澳大利亚IMILE 联系电话:0272557988 联系邮箱:customerservice-aus@imile.me 服务时间:周一至周五:8:00-17:00" https://www.imile.com/ (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:订单无物流单号
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-24T08:39:10Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear John Walkington,

The package you inquired about (Tracking Number YT2601700702070560 / 6011826532048) encountered a small issue during delivery, and the system shows that the delivery failed. To quickly confirm the exact location of the package, it is recommended that the recipient directly contact the delivery company Australia IMILE for verification.

You can contact IMILE through the following methods:
- Phone: 027‑2557‑988 (Service hours: Monday to Friday 8:00‑17:00)
- Email: customerservice‑aus@imile.me

Please ask the recipient to provide the order number to customer service, so they can quickly locate it and arrange follow-up handling. We will also continue to monitor this matter and hope you receive a satisfactory response as soon as possible. Wishing you all the best!

Best regards,
Lin