logistics_status_summary：InfoReceived | days_update=0 | Parcel information received
reasoning：
发送状态
last_send_status：success
last_send_at：2026-03-25T03:04:08Z
流水线状态
pipeline_status：COMPLETED
pipeline_at：
英文话术
中文话术
目标语种话术
Dear Customer,
We sincerely apologize that our products did not meet your expectations.
As we value our customers' shopping experience, we would like to offer you two solutions:
1.A refund of 3% of your order value while keeping the product.
2.Return the item for a refund, with the following conditions:
?You will be responsible for all shipping costs (both initial delivery and return shipping to Hong Kong)
?A 15% handling fee will be deducted from the refund
?The return process takes approximately one month
?Return shipping costs are approximately 35 (please check with your local post office for exact rates)
?You must provide tracking information
?Refund will be processed after we receive the item
?Please note: If the international package is held by customs and cannot be cleared, we will be unable to process any refund as we have not received the returned item
Please let us know your preferred option so we can provide either the refund or return address.
Important: Please wait for our email with the authorized return address before shipping. Do not use the address on the original package, as this is not our returns address. We cannot be responsible for items sent to incorrect addresses.
Best regards,
Lin
物流详情
物流状态：InfoReceived
最新日期：2026-03-24
停更天数：
查看物流文本
Number: ZC51310867699
Package status: InfoReceived (0 Days)
Country: CN -> US
VYANG 维央:
2026-03-24 10:45 Parcel information received
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