工单 #46410

返回工单列表
创建:2026-03-24T07:14:47Z | 更新:2026-03-25T02:45:21Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:
物流单号:
店铺:
产品:
金额:
物流信息
物流状态:无物流
状态摘要
订单无物流单号

AI历史分析结果

检测语言:en
最新客户消息翻译
订单号是1070

电子邮件是 patty.korne@gmail.com

付款是刷卡,而不是通过PayPal。
从我的iPhone发送
对话统计
总消息:3 条 | 客户:2 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-25T10:16:36.476486

类型判断结果

多重操作列表:
取消订单 (已发货尝试拦截)
分类: 取消订单
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:订单无物流单号
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T02:45:18Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Pattykorne,

Thank you for your email.
I understand you would like to cancel your order. Since your package has already been shipped, we will attempt to intercept and return it to our warehouse. We'll keep you updated on the status and notify you once we have more information.
If the interception is successful, we'll process your refund promptly. If the package cannot be intercepted and is delivered to you, we can arrange for a return and refund process at that time.
Thank you for your patience while we work on this.
Kind regards,

Best regards,
Lin