工单 #46463

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创建:2026-03-24T08:53:43Z | 更新:2026-03-24T09:39:29Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1112
物流单号:WNBAA0425707944YQ
店铺:Gee-英国
产品:投影仪-英规
金额:129.0 GBP
物流信息
物流状态:Exception
最新日期:2026-02-04
更新天数:48天
状态摘要
Exception | days_update=48 | Parcel returned to Relay Hub,
查看物流详细信息
Number:  WNBAA0425707944YQ
Package status:  Exception (70 Days)
Country:  CN -> GB
Wanb Express:
2026-02-04 20:16 Parcel returned to Relay Hub,
2026-01-31 17:46 Returning to the sender
2026-01-28 18:05 Ready for customer collection at pitstop
2026-01-24 17:20 Ready for customer collection at pitstop
2026-01-24 07:26 Order received from the sender
2026-01-22 22:10 Order received from the sender
2026-01-21 23:10 Custom clearance completed
2026-01-21 22:00 Parcel arrives at Airport, Parcel Arrival
2026-01-19 12:41 Parcel is leaving Airport, Parcel Leaving Port
2026-01-17 12:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-01-16 19:00 Customs declaration completed
2026-01-16 06:09 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-01-15 21:52 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-01-15 21:52 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-01-14 17:18 Preparing for customer collection
2026-01-14 10:55 Order details received
2026-01-14 10:55 Parcel Data Received
======================================
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AI历史分析结果

检测语言:pt
最新客户消息翻译
我们可以安排重新投递吗?

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

Andrew Dibden
澳大利亚: 61 (0) 433 068 459

英国: 44 (0) 7483 374 270
对话统计
总消息:2 条 | 客户:2 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-24T16:53:57.902419

类型判断结果

多重操作列表:
告知顾客重派需要重派费用,可能到货后快递员会告知您费用是多少,请按照以下格式提供您的地址我们联系重派: 收货人: 电话号码: 街道地址: 邮政编码: 城市: 状态: 国家: (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Exception | days_update=48 | Parcel returned to Relay Hub,
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-24T09:39:28Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Caro Cliente,

Percebemos que é necessário reenviar o seu pedido. O reenvio gerará uma certa taxa, e o entregador informará o valor exato no momento da entrega. Para que possamos providenciar o quanto antes, por favor complete suas informações de entrega no formato abaixo, para que possamos contatar a empresa de entrega e providenciar o reenvio:

Destinatário:  
Número de telefone:  
Endereço:  
Código postal:  
Cidade:  
Estado:  
País:  

Assim que recebermos suas informações, iniciaremos imediatamente as etapas seguintes, visando entregar o produto o mais rapidamente possível.

Atenciosamente,
Lin

物流详情

物流状态:Exception
最新日期:2026-02-04
停更天数:48
查看物流文本
Number:  WNBAA0425707944YQ
Package status:  Exception (70 Days)
Country:  CN -> GB
Wanb Express:
2026-02-04 20:16 Parcel returned to Relay Hub,
2026-01-31 17:46 Returning to the sender
2026-01-28 18:05 Ready for customer collection at pitstop
2026-01-24 17:20 Ready for customer collection at pitstop
2026-01-24 07:26 Order received from the sender
2026-01-22 22:10 Order received from the sender
2026-01-21 23:10 Custom clearance completed
2026-01-21 22:00 Parcel arrives at Airport, Parcel Arrival
2026-01-19 12:41 Parcel is leaving Airport, Parcel Leaving Port
2026-01-17 12:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-01-16 19:00 Customs declaration completed
2026-01-16 06:09 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-01-15 21:52 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-01-15 21:52 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-01-14 17:18 Preparing for customer collection
2026-01-14 10:55 Order details received
2026-01-14 10:55 Parcel Data Received
======================================
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