Case #1821

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1135

物流单号：H01SRA0043805906

店铺：Nex-英国

产品：银色8号戒指

金额：185.3 GBP

物流信息

物流状态：Delivered

最新日期：2025-12-12

更新天数：102天

状态摘要

Delivered | days_update=102 | Delivered We've delivered your parcel to your outbuilding

查看物流详细信息

Number:  H01SRA0043805906
Package status:  Delivered (16 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-12 00:57 Delivered We've delivered your parcel to your outbuilding
2025-12-11 23:25 Your local courier will deliver your parcel between 19:00 and 21:00 today
2025-12-11 14:28 DeliveryReady Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-11 14:28 Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-11 08:21 DeliveryReady Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-11 07:55 Your parcel is being sorted at the senders local depot
2025-12-10 00:25 DeliveryReady We're sorry, we're not able to deliver your parcel today, but we will deliver it on the next working day.
2025-12-10 00:25 We're sorry we're not able to deliver your parcel today, but we will deliver it on the next working day.
2025-12-10 00:25 We're sorry we were unable to deliver your parcel today. We'll try again on the next working day
2025-12-09 19:18 DeliveryReady Your local courier will deliver your parcel between 13:00 and 15:00 today
2025-12-09 19:18 Your local courier will deliver your parcel between 13:00 and 15:00 today
2025-12-09 18:20 Your parcel is on its way to you today
2025-12-09 15:46 Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-08 22:49 InTransit Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-08 08:28 InTransit We're processing your parcel at our hub
2025-12-08 08:28 We're processing your parcel at our hub
2025-12-07 02:09 InTransit Custom clearance completed
2025-12-07 02:09 Custom clearance completed
2025-12-06 10:13 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-06 10:13 Parcel arrives at Airport Parcel Arrival
2025-12-06 10:13 Parcel arrives at Airport, Parcel Arrival
2025-12-05 17:32 Parcel is leaving Airport Parcel Leaving Port
2025-12-05 17:32 Parcel is leaving Airport, Parcel Leaving Port
2025-12-05 17:32 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-03 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-12-03 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-03 16:00 Customs declaration completed
2025-12-02 22:14 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-01 21:18 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-11-28 18:36 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-11-28 17:14 DONGGUAN Depart from facility to service provider
2025-11-27 21:12 DONGGUAN Shipment arrived
2025-11-26 18:10 We've collected your parcel
2025-11-26 11:27 We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
2025-11-26 11:27 Parcel Data Received
2025-11-26 11:27 Parcel information received
======================================
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AI历史分析结果

检测语言：en

分析时间：2026-03-24T17:51:46.011351

类型判断结果

多重操作列表:

告知顾客我们已收到视频，已咨询 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=102 | Delivered We've delivered your parcel to your outbuilding

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-24T10:11:36Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We have successfully received your video.

The file has been forwarded to our professional team for further review and processing. We will keep you updated on the progress and notify you as soon as there is an update.

Thank you for your patience.

Best regards,
Lin

物流详情