Case #1822

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1700

物流单号：JD0002234322095203

店铺：Luv-英国

产品：除湿机-英规

金额：155.0 GBP

物流信息

物流状态：Exception

最新日期：2026-02-23

更新天数：29天

状态摘要

Exception | days_update=29 | WALTHAM CROSS SERVICE CENTRE Returned, Your parcel has been returned to your sender. Please get in touch with them

查看物流详细信息

Number:  JD0002234322095203
Package status:  InTransit (49 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-23 14:38 WALTHAM CROSS SERVICE CENTRE Returned, Your parcel has been returned to your sender. Please get in touch with them
2026-02-23 14:38 WALTHAM CROSS SERVICE CENTRE Your parcel has been returned to your sender. Please get in touch with them
2026-02-23 14:22 WALTHAM CROSS SERVICE CENTRE We tried to deliver your parcel but were unable to. Please get in touch with your sender
2026-02-20 14:17 WALTHAM CROSS SERVICE CENTRE Your parcel is available to collect from your local depot
2026-02-20 14:17 WALTHAM CROSS SERVICE CENTRE DeliveryReady, Your parcel is available to collect from your local depot
2026-02-19 14:24 WALTHAM CROSS SERVICE CENTRE DeliveryReady, Your parcel is available to collect from your local depot
2026-02-19 14:24 WALTHAM CROSS SERVICE CENTRE Your parcel is available to collect from your local depot
2026-02-18 14:22 WALTHAM CROSS SERVICE CENTRE Your parcel is available to collect from your local depot
2026-02-18 14:22 WALTHAM CROSS SERVICE CENTRE DeliveryReady, Your parcel is available to collect from your local depot
2026-02-17 14:41 WALTHAM CROSS SERVICE CENTRE Your parcel is available to collect from your local depot
2026-02-17 14:41 WALTHAM CROSS SERVICE CENTRE DeliveryReady, Your parcel is available to collect from your local depot
2026-02-16 17:41 WALTHAM CROSS SERVICE CENTRE Your parcel is available to collect from your local depot
2026-02-16 17:41 WALTHAM CROSS SERVICE CENTRE DeliveryReady, Your parcel is available to collect from your local depot
2026-02-14 20:12 WALTHAM CROSS HOME DELIVERY Sorry we missed you. Please manage your parcel delivery preferences
2026-02-14 20:12 WALTHAM CROSS HOME DELIVERY DeliveryReady, Sorry we missed you. Please manage your parcel delivery preferences
2026-02-14 16:34 WALTHAM CROSS HOME DELIVERY Your parcel is with one of our drivers for delivery (due between 11:30 - 13:30)
2026-02-14 16:34 WALTHAM CROSS HOME DELIVERY DeliveryReady, Your parcel is with one of our drivers for delivery (due between 11:30 - 13:30)
2026-02-13 18:45 WALTHAM CROSS HOME DELIVERY Sorry we missed you. Please manage your parcel delivery preferences
2026-02-13 18:45 WALTHAM CROSS HOME DELIVERY DeliveryReady, Sorry we missed you. Please manage your parcel delivery preferences
2026-02-13 16:44 WALTHAM CROSS HOME DELIVERY Your parcel is with one of our drivers for delivery (due between 10:09 - 12:09)
2026-02-12 18:26 WALTHAM CROSS HOME DELIVERY Sorry we missed you. Please manage your parcel delivery preferences
2026-02-12 18:26 WALTHAM CROSS HOME DELIVERY DeliveryReady, Sorry we missed you. Please manage your parcel delivery preferences
2026-02-12 16:28 WALTHAM CROSS HOME DELIVERY Your parcel is with one of our drivers for delivery (due between 10:08 - 12:08)
2026-02-12 15:05 WALTHAM CROSS SERVICE CENTRE InTransit, We have your parcel. Please check back for updates
2026-02-12 15:05 WALTHAM CROSS SERVICE CENTRE We have your parcel. Please check back for updates
2026-02-12 07:24 WALTHAM CROSS SERVICE CENTRE InTransit, Your parcel has arrived at your delivery depot
2026-02-12 07:24 WALTHAM CROSS SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-02-10 03:45 Custom clearance completed
2026-02-10 03:45 InTransit Custom clearance completed
2026-02-09 16:36 Parcel arrives at Airport, Parcel Arrival
2026-02-09 16:36 Parcel arrives at Airport Parcel Arrival
2026-02-09 16:36 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-07 12:21 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-07 12:21 Parcel is leaving Airport, Parcel Leaving Port
2026-02-07 12:21 Parcel is leaving Airport Parcel Leaving Port
2026-02-06 21:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-06 21:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-05 17:00 InTransit Customs declaration completed
2026-02-05 17:00 Customs declaration completed
2026-02-05 03:31 YODEL We have your parcel. Please check back for updates
2026-02-05 02:21 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-05 02:21 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-04 19:56 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-04 19:56 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-04 19:10 DONGGUAN Depart from facility to service provider
2026-02-04 10:12 DONGGUAN Shipment arrived
2026-02-04 02:58 WALTHAM CROSS SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-04 02:47 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-03 10:49 Parcel information received
2026-02-03 10:49 Parcel Data Received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

告知顾客查看到您的包裹已被退回，还在退回途中，我们需要收到产品后才能退款，请耐心等待，请注意如果包裹被卡海关被销毁，我们只能退款50% (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Exception | days_update=29 | WALTHAM CROSS SERVICE CENTRE Returned, Your parcel has been returned to your sender. Please get in touch with them

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-25T03:04:15Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We have checked and found that your package has been returned and is currently on its way back. We can process your refund only after we receive the item, so please be patient and wait. Please note that if the package is held up or even destroyed by customs, we can only refund 50% of the amount. Thank you for your understanding. We will follow up as soon as possible and look forward to resolving the issue for you.

Best regards,
Lin

物流详情