Case #1823

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工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

Dear Ebuyers

I wish to return the pro radar detector that I purchased from you, order number 2214.

The detector is faulty, it does not alert/show any speed cameras even though they are clearly in view, it only alerts to pedestrian crossings.

I have switched modes to see if it would make any difference but the detector still does not alert/show any speed cameras in either mode.

Also the voice on the detector is so robot/electronic that I am unable to understand any word of what is being said, it is very unclear.

For a product that is supposed to be the UK's number one best seller it is of very poor quality, especially for the price of £109.00.

I am very disappointed with this detector and request a 100% full refund with postage/packing and shipping paid for by Ebuyers.

Attached is a video of the voice on the detector which clearly shows that it can not be understood.

I have not been able to send a video of the detector not alerting/showing any speed cameras as I was driving as it is illegal to use a mobile phone or any kind of recording equipment to talk/text or video whilst driving in the UK, so as I will not break the law I am unable to send a video of the detector not alerting/showing any speed cameras.

Clearly the detector is faulty and I expect a full 100% refund paid back onto the card I purchased it on, £109.00 Sterling.

Yours sincerely

Alison Samways

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操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2214

物流单号：JD0002234322653085

店铺：Eb-英国

产品：雷达

金额：109.0 GBP

物流信息

物流状态：Delivered

最新日期：2026-03-19

更新天数：6天

状态摘要

Delivered | days_update=6 | SOUTHAMPTON HOME DELIVERY (YODEL) Delivered, Your parcel has been delivered to a safe place (DOORSTEP)

查看物流详细信息

Number:  JD0002234322653085
Package status:  Delivered (8 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-19 21:38 SOUTHAMPTON HOME DELIVERY (YODEL) Delivered, Your parcel has been delivered to a safe place (DOORSTEP)
2026-03-19 20:33 SOUTHAMPTON HOME DELIVERY (YODEL) Your parcel is with one of our drivers for delivery (due between 12:35 - 14:35)
2026-03-19 16:02 SOUTHAMPTON SERVICE CENTRE (YODEL) We have your parcel. Please check back for updates
2026-03-19 12:32 SOUTHAMPTON SERVICE CENTRE (YODEL) Your parcel has arrived at your delivery depot
2026-03-19 04:37 HATFIELD TERMINAL Your parcel is at our national hub
2026-03-19 04:37 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-03-17 06:10 Custom clearance completed
2026-03-17 06:10 InTransit Custom clearance completed
2026-03-16 23:32 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-16 23:32 Parcel arrives at Airport, Parcel Arrival
2026-03-16 23:32 Parcel arrives at Airport Parcel Arrival
2026-03-14 20:19 Parcel is leaving Airport, Parcel Leaving Port
2026-03-14 20:19 Parcel is leaving Airport Parcel Leaving Port
2026-03-14 20:19 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-13 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-13 16:00 Customs declaration completed
2026-03-13 16:00 InTransit Customs declaration completed
2026-03-13 02:54 YODEL We have your parcel. Please check back for updates
2026-03-13 02:54 YODEL InTransit, We have your parcel. Please check back for updates
2026-03-13 01:04 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-13 01:04 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-12 21:30 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-12 21:30 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-12 15:57 DONGGUAN Depart from facility to service provider
2026-03-12 14:45 DONGGUAN Shipment arrived
2026-03-12 02:56 SOUTHAMPTON SERVICE CENTRE (YODEL) We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-03-12 02:19 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-03-11 11:22 Parcel information received
2026-03-11 11:22 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

产品不工作 (索取视频)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=6 | SOUTHAMPTON HOME DELIVERY (YODEL) Delivered, Your parcel has been delivered to a safe place (DOORSTEP)

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-25T02:26:28Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We're sorry to hear you're having trouble with your product. Could you please send us a video showing the issue? This will help us determine if it's a product defect or if we can help you with the setup.
We'll review your video and respond within 24 hours.
Important: Please don't return the item until we provide you with the correct return address. The address on the package is not for returns.

Best regards,
Lin

物流详情