工单 #46865

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创建：2026-03-25T07:11:08Z | 更新：2026-03-25T07:44:28Z

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工单ID（用于发送回复）
客户邮箱
运单号（可手动覆盖）
物流查询 fc（自动/可空）
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生成和发送

订单字段

姓名：晓琳
订单号：#1192
物流单号：00794210305261175829
店铺：Son-新西兰
产品：天文望远镜
金额：439.0 NZD
物流信息
物流状态：Delivered
最新日期：2026-03-17
更新天数：8天
状态摘要
Delivered | days_update=8 | DELIVERED
查看物流详细信息 
Number:  00794210305261175829
Package status:  Delivered (7 Days)
Country:  CN -> NZ
VYANG 维央:
2026-03-17 13:05 DELIVERED
2026-03-17 10:12 WITH COURIER FOR DELIVERY
2026-03-17 06:44 WAITING FOR COURIER
2026-03-16 14:48 PROCESSED AT LOCAL HUB
2026-03-16 12:49 IN TRANSIT TO LOCAL DEPOT
2026-03-16 12:48 CLEARED FOR IMPORT
2026-03-16 12:47 ARRIVED INTO DESTINATION COUNTRY FACILITY
2026-03-16 11:23 CHRISTCHURCH COLLECTED FROM AIRPORT TERMINAL
2026-03-16 10:49 IMPORT CUSTOMS CLEARED
2026-03-14 15:20 CHRISTCHURCH ARRIVED AT DESTINATION AIRPORT
2026-03-13 20:30 HONG KONG UPLIFTED FROM TRANSSHIPMENT HUB
2026-03-13 17:50 TRACKING NUMBER ALLOCATED TO PARCEL
2026-03-12 16:53 EXPORT CUSTOMS CLEARED
2026-03-12 03:04 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-12 03:04 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-12 01:01 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-12 01:01 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-12 01:00 SHENZHEN RECEIVED SHIPMENT
2026-03-12 01:00 SHENZHEN RECEIVED SHIPMENT
2026-03-12 00:59 SHIPPING INFORMATION RECEIVED
2026-03-12 00:59 SHIPPING INFORMATION RECEIVED
2026-03-11 17:00 DONGGUAN Depart from facility to service provider
2026-03-10 21:20 DONGGUAN Shipment arrived
2026-03-10 11:35 Parcel information received
======================================
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AI历史分析结果

检测语言：en
最新客户消息翻译
尊敬的先生/女士，

我正在给您发送关于我在贵公司购买的望远镜的第三封电子邮件。

您能否专业地回复我，并告诉我下一步该怎么办。

我收到的产品已经损坏，我想了解我如何获得退款或希望您能帮助我提供备件。

谢谢
对话统计
总消息：1 条 | 客户：1 条 | 客服：0 条 | 下轮次：1
解析时间：2026-03-25T15:11:14.756722

类型判断结果

多重操作列表:
产品不工作 (索取视频)
分类: 其他问题
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：Delivered | days_update=8 | DELIVERED
reasoning：

      

      

        
        
      

      
        

          
          

            手动选择类型（按分类）
          

          
          
          

              
              
          


          
          

              
              

                
              

          


          
          

          

            
            
          

        

        
      
    

  


  

    
发送状态

    
last_send_status：success

    
last_send_at：2026-03-25T07:44:27Z

    

  


  

    
流水线状态

    
pipeline_status：COMPLETED

    
pipeline_at：

    

  


  

    

      
英文话术

      

      
    

    

      
中文话术

      

      
    

  

  
  
  

    
目标语种话术

    
Dear Customer,

We're sorry to hear you're having trouble with your product. Could you please send us a video showing the issue? This will help us determine if it's a product defect or if we can help you with the setup.
We'll review your video and respond within 24 hours.
Important: Please don't return the item until we provide you with the correct return address. The address on the package is not for returns.

Best regards,
Lin

    
  

  

  
  

    
物流详情

    
物流状态：Delivered

    
最新日期：2026-03-17

    
停更天数：8

    

      查看物流文本
      
Number:  00794210305261175829
Package status:  Delivered (7 Days)
Country:  CN -> NZ
VYANG 维央:
2026-03-17 13:05 DELIVERED
2026-03-17 10:12 WITH COURIER FOR DELIVERY
2026-03-17 06:44 WAITING FOR COURIER
2026-03-16 14:48 PROCESSED AT LOCAL HUB
2026-03-16 12:49 IN TRANSIT TO LOCAL DEPOT
2026-03-16 12:48 CLEARED FOR IMPORT
2026-03-16 12:47 ARRIVED INTO DESTINATION COUNTRY FACILITY
2026-03-16 11:23 CHRISTCHURCH COLLECTED FROM AIRPORT TERMINAL
2026-03-16 10:49 IMPORT CUSTOMS CLEARED
2026-03-14 15:20 CHRISTCHURCH ARRIVED AT DESTINATION AIRPORT
2026-03-13 20:30 HONG KONG UPLIFTED FROM TRANSSHIPMENT HUB
2026-03-13 17:50 TRACKING NUMBER ALLOCATED TO PARCEL
2026-03-12 16:53 EXPORT CUSTOMS CLEARED
2026-03-12 03:04 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-12 03:04 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-12 01:01 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-12 01:01 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-12 01:00 SHENZHEN RECEIVED SHIPMENT
2026-03-12 01:00 SHENZHEN RECEIVED SHIPMENT
2026-03-12 00:59 SHIPPING INFORMATION RECEIVED
2026-03-12 00:59 SHIPPING INFORMATION RECEIVED
2026-03-11 17:00 DONGGUAN Depart from facility to service provider
2026-03-10 21:20 DONGGUAN Shipment arrived
2026-03-10 11:35 Parcel information received
======================================
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