Dear Fastpost2Linda,
Hello!
We noticed that your order refund has been processed through the bank chargeback procedure. However, logistics data shows that the package has been successfully delivered.
According to the principle of trade fairness, after you have received the refund, the ownership of the goods should be returned to the seller. We understand your concerns about shipping costs, but since this transaction has been forcibly closed by the bank, our current system permissions no longer allow us to generate additional logistics reimbursement fees.
Recommended solution: You can use the most economical shipping method (with a tracking number) to return the product. This will not only help us settle the account but also ensure that your credit record is properly documented.
We look forward to your understanding and support.
Best regards,
Lin